Senior Business Analyst - Department for Transport - SEO
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About the role
Job summary
Would you like to play a key role in designing and delivering digital solutions that support the Department for Transport's future ambitions?
Do you thrive in multidisciplinary teams, using evidence and insight to improve processes, services, and user experiences?
Are you passionate about mentoring others, championing best practice, and helping teams deliver better outcomes through business analysis?
If so, we’d love to hear from you!
This is an exciting time to join the Digital, Information and Security Directorate within the Department for Transport as we restructure our directorate to ensure we are ready for future challenges, building a more sustainable, skilled and in-house capability.
Analyse challenges. Shape solutions. Deliver change.
Use your business analysis expertise to design user-focused digital services that improve outcomes, drive innovation, and support the Department for Transport's future ambitions.
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at Department for Transport Central - Department for Transport Careers.
Job description
As a Senior Business Analyst, you'll play a key role in understanding complex business challenges and translating them into user-centred digital solutions that deliver real value.
Working within the Create Service Line, you'll collaborate with stakeholders, users and multidisciplinary teams to identify needs, analyse processes, and shape improvements that support organisational and policy objectives. You'll lead investigations into business opportunities, define requirements, assess options, and ensure solutions meet both user needs and strategic goals.
You'll build strong relationships across the department, influence decision-making with evidence-based insights, and help drive continuous improvement. The role also offers opportunities to mentor colleagues, champion business analysis best practice, and contribute to the development of the wider profession.
This is an excellent opportunity for an experienced Business Analyst who enjoys solving problems, influencing change and delivering outcomes that make a measurable difference. If you're passionate about improving services through insight, collaboration and innovation, we'd love to hear from you.
Your responsibilities will include, but aren’t limited to:
- Having functional or people management responsibilities, or a combination of both
- Mentoring others
- Developing best practice
- Owning stakeholder relationships
- Managing community of practice activities within a business area
- Analysing and understanding a business problem or opportunity
- Undertaking research and analysis to understand how a business or business area works, considering the people, organisation, processes, information, data and technology
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
What we are looking for
- you will be an experienced senior business analyst holding at least two modules of the bcs diploma
- experience of analysing, documenting, validating and prioritising business and user requirements
- experience of applying business analysis techniques, including process mapping, stakeholder analysis, gap analysis, impact analysis, options analysis and requirements management
- ability to evaluate complex or incomplete information and develop clear, evidence-based findings and recommendations
- strong stakeholder-management skills, including building relationships, influencing decisions and constructively challenging senior stakeholders
- experience of facilitating workshops, interviews or collaborative sessions to establish needs, resolve issues and reach agreement
- ability to communicate complex business and technical information clearly to specialist and non-specialist audiences
- ability to deliver high-quality analysis at pace while managing competing priorities and adapting to change
Onboarding and support
The Civil Service offers reasonable adjustments throughout the recruitment process. Many roles are available for flexible working. Roles are part of the Government Digital and Data profession.