Service Designer - Companies House - SEO
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About the role
- Are you an experienced Service Designer looking for a new opportunity?
- Do you enjoy working closely with stakeholders to identify the most user centred solution?
Then we have the role for you!
Companies House has a well-established User Centred Design team within our DDaT directorate which includes a team of interaction designers, content designers, user researchers and performance analysts. Our services are critical for the UK economy and as an organisation we are committed to making them as user friendly and inclusive as possible. We are looking for an experienced Service Designer to join the team who will lead on mapping our service flows and working with stakeholders to identify the most user centred solutions.
The User-Centred Design (UCD) team sits within the Product Design Directorate, alongside the Product Management and Business Analysis teams. The UCD team is a community of 6 teams. There are: Service Design, Interaction Design, Content Design, Accessibility, User Research, and Performance Analytics. Each team supports each other to review insights from our performance analytics and user research to understand user needs and co-design user-centred services.
Our core values are empathy, collaboration and making working together fun!
Our strategic objective is to innovate and ensure the organisation delivers services that work for everyone.
Why choose Companies House?
At Companies House we take a proactive approach to wellbeing by promoting a welcoming culture, healthy work life balance and supporting colleagues to be their best in work because we know people are the key to our success.
What we are looking for
- experience of working in an agile environment with multidisciplinary teams
- experience of designing services for a wide range of users including novice users and users with assisted digital and accessibility needs
- ability to understand technical limitations and work within constraints to deliver the most user-friendly solution to users
- expert knowledge of the discipline of service design including mapping user experience and writing personas for multiple audiences
- experience of using different methods of telling the user stories
- experience of having difficult conversations with stakeholders and trying to influence their decision making based on user needs
- experience of leading and developing others and growing a community of practice
- ability to influence stakeholders and promote the value of user-centred design
- familiarity with gov.uk accessibility regulations and inclusive design
- knowledge of the gov.uk service standard, gds design system, and the milestones of each delivery phase according to the service manual, or equivalent
- an awareness of the gov.uk design system and the gov.uk style guide
Onboarding and support
The Civil Service offers reasonable adjustments throughout the recruitment process. Many roles are available for flexible working. Roles are part of the Government Digital and Data profession.