Working Hours: This role is available on a part-time, job-share or full-time basis
Location: Flexible, with some office presence expected at our Swindon head office
Closing Date: 11th May 2025
The opportunity
The UK Life business is in the midst of transforming itself to become best at protecting lives and loved ones. This vision encapsulates how we are aiming to help people in every part of the country with products and services that better meet their needs than those of our competitors.
The role of our First Line Governance Function is to support the Life business to operate and grow, safely – delivering good outcomes for all our stakeholders. Do you share the same passion as us? If so, we would love to hear from you. We are looking for someone to provide ongoing support and oversight across UK Life. The ideal candidate will have a good understanding of the industry, regulatory frameworks, and governance practices and will support and facilitate the evolution and overall integrity of the UK Life governance model to best meet internal and external requirements.
Zurich embraces flexible working so you will be able to work from home but we would ideally like you to spend some in our Swindon office so you can work closely with others in the team and the wider business.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.
What will you be doing?
- Hold oversight for ongoing regulatory compliance for our open to new business and closed books with a particular focus on compliance with the FCA Consumer Duty regulation
- Support the management and evolution of the UK Life FCA Consumer Duty framework
- Ongoing completion of the monthly UK Life Governance Scorecard outlining the position of the overall control environment. Develop and hold oversight for a Pan-Life monthly governance scorecard; reviewing monthly governance data to pro-actively identify and manage trends
- Maintain awareness of regulatory developments and support the business in assessing impacts and improving controls where necessary to ensure that we comply with new regulations
- Coordinate information requests from the FCA
- Coordinate Audit and Assurance Review information, liaising with both Group Internal Audit and Compliance
- Oversight of the UK Key Risk Takers (KRT) Report and Action Plans
- Review, design and implement robust internal policies, frameworks, procedures etc. to improve governance across the business
- Contribute to the shaping of reports and Board papers; ensure papers accurately and clearly present information
- Build strong relationships with key stakeholders across 1st, 2nd and 3rd line business areas.
- Participate in governance committees and working groups to influence and drive governance best practices
- Participate in and provide support to UK Life Governance action plan, action plan tracking and general oversight of pan-Life governance activity
- Identify areas for simplifying processes to improve customer outcomes, whilst keeping the Life business safe
Who are we looking for?
- An understanding of the UK Life regulatory landscape; with a focus on the application of regulation within the Life insurance (intermediated and direct to consumer) industry would be advantageous, but not essential
- Proven record of building strong and constructive relationships (internal and external).
- Ability to articulate sophisticated concepts simply with excellent writing skills and a keen eye for detail
- Ability to manage conflicting priorities in a fast-moving environment with strong planning and organisational skills
- Passionate about Customers and with good problem-solving skills, driving through continuous improvement
Who we are:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.
Our Culture:
At Zurich, our sense of community is strong and we’re particularly enthusiastic about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.
We have an environment that places real importance on our people’s well-being from a physical, mental, social, and financial perspective. We work with our well-being partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.
We’re enthusiastic about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
