JOB TITLE: Design Measurement Lead
SALARY: £76,194 - £89,640 (Edinburgh / Bristol / Manchester) and £90,440 - £106,400 (London)
LOCATION: Edinburgh / Bristol / Manchester / London
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.
About this opportunity
Our Design Measurement Lead will support Design Leadership to improve how our work builds impact — driving forward our design maturity.
You will be essential in helping us evidence the impact of our designs, advocating for the adoption of outcome-led measurement frameworks which will track our progress towards experience excellence.
You'll play a key role in amplifying design's value and impact at scale. You’ll help us find new ways for Experience Design to connect with Product, Brand and Marketing teams and provide a strong bridge into the Insight, Planning & Effectiveness Team.
What You Will Be Doing
Design measurement sits with the Platform Alignment & Shared Method team which is one of several sub-teams that make up the Design Delivery Practice (DDP). The Design Delivery Practice supports the Design Directors to develop and disseminate our approach to design within and across platform-embedded design squads.
As Design Measurement Lead you’ll be responsible for:
- Designing, implementing and optimising experience measurement frameworks that to assess experience performance and drive strategic decision-making across Experience Design.
- Defining key experience performance indicators and success metrics.
- Ensure alignment between measurement approaches and key strategic objectives.
- Embedding of design measurement expertise and frameworks within design method.
- Raising data literacy across the Design Community.
- Working with designers to ensure robust statistical methodologies are applied to measure impact correctly.
- Championing measurement best practices.
- Acting as a trusted advisor to Design leadership, helping them to interpret and act on measurement insights.
- Translating complex measurement data into clear actionable recommendations
- Synthesising multiple data sources to produce effective storytelling.
- Partnering with other analytical and measurement teams to influence strategic measurement direction.
- Representing measurement at Experience Design leadership team meetings
- Raising data literacy across a multi-disciplinary design community.
Example outputs:
- Experience Dashboards
- Measurement Frameworks & Guidance
- Experience Assurance Documents
- Experience Assessment Documents
- Impact stories
Primary stakeholders:
- Design Leadership
- Design Analysts & Researchers
- Insight, Planning & Effectiveness Team
- Designers, product owners & engineers
Important skills and behaviours
- Well-versed in customer experience measurement techniques
- Strong expertise in designing and implementing measurement frameworks
- Expertise in statistical analysis and experiment design
- Ability to link measurement strategies to business goals
- An analytical mindset with strong attention to detail
- Strong commercial acumen
- Able to drive action among teams and stakeholders
- Positive, growth focussed mindset
- Comfortable moving between detail and big-picture strategic thinking, leading as well as delivering
- Skilled at building buy-in and support for new initiatives and a creating culture of collaboration
- Able to build trust with others and understand team challenges at the same time as providing constructive challenge
- Organised, proactive and able to take the problem-solving initiative
- Strong in written and verbal communication and able to document and share information in an engaging way.
- Comfortable working in cross-functional teams.
Preferred experience
- Background in financial services
- Experience with digital analytics platforms, such as Adobe Analytics
- Experience with 'voice of the customer' tools, such as Qualtrics
- Experience with dashboarding and data visualisation tools
- Familiarity with attribution modelling
About Working For Us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Ready to start growing with purpose? Apply today and let’s create something extraordinary together!
