Service Designer

Government Digital & Data • Full-time • Wales • £35.79k - £43.76k / year • 20h ago

Job Summary

The UK wide Civil Service Digital Data and Technology (DDaT) profession consists of people who work in a digital, data or technology specialist role. They design, build, and run government digital services. They are responsible for the way we find, access and use data and for the technology infrastructure which support those services. There are currently about 25,000 people working in the Profession.

The DDaT profession in the Welsh Government supports a range of digital services across the whole organisation. As part of our DDaT profession, you will be a key part of the IT Services team and will make a significant and direct contribution for the people of Wales.

Background:

The Welsh Government is the devolved government for Wales with an annual budget of around £15 billion. We are responsible for key aspects of public life in Wales including health, education, the economy, transport, agriculture, and the environment. Welsh Ministers are supported by a workforce of more than 5,000 people with offices in Wales, London and overseas.

Welsh Government priorities are outlined in Welsh Government Programme for government with an overall ambition to build a Wales which is a self-confident, prosperous, healthy nation and a society which is fair to all. The Welsh Government has set out clear priorities for Wales following the UK’s exit from the European Union.

We are looking for people who can provide excellent advice and support, can focus resources and have energy and expertise. The Well Being and Future Generations Act provides context for our work.

Digital transformation of public services is vital to delivering the services that the people of Wales expect and need. The Welsh Government currently delivers digital services to people and business across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online. The Chief Digital Officer provides a consultancy service of digital and data expertise to business areas across the Welsh Government.

Job Description

The Service Designer will report to a Senior IT Service Manager and is key in ensuring that new and existing services are documented, mapped and implemented across IT Services. You will be responsible for designing the end-to-end journey of a service, helping users to complete their goals and working with both Service Managers and the Service Transition Team to ensure Services are fully operational and accepted into live service.

This post maps to the Service Designer role in the DDaT Capability framework.

DDaT Skills required for this role:

Community Collaboration (Level: practitioner). You can work collaboratively in a group, actively networking with others.

Communicating between the technical and non-technical (Level: practitioner) You can listen to the needs of technical and business stakeholders, and interpret them. You can effectively manage stakeholder expectations. You can manage active and reactive communication. You can support or host difficult discussions within the team or with diverse senior stakeholders.

User Focus (Level: practitioner). You can explain the difference between user needs and the desires of the user. You can champion user research to focus on all users.

Agile Working (Level: working). You can adapt and reflect and be resilient. You can see outside of the process.

Evidence and Context Based Design (Level: practitioner). You can absorb large amounts of conflicting information and use it to produce simple designs.