Job Summary
To lead complex service transitions for CCS's digital transformation program, managing the transition of multiple services into DDS ownership while ensuring service continuity and stakeholder satisfaction.
Directorate Overview
The Digital & Data Services (DDS) directorate is at the heart of CCS's digital transformation journey, responsible for delivering modern, efficient, and user-centred digital services that support over £30bn of public sector procurement annually. We're building a world-class digital capability that will revolutionise how the public sector buys common goods and services.
Team Summary
You'll lead a growing service transition management function responsible for the design, transition, and operation of critical digital services. Your team will drive service excellence, ensuring robust service delivery while implementing modern service management practices aligned with ITIL 4 principles and government service standards.
Job Description
Key responsibilities:
- Lead and develop a high-performing service transition management team, building capability and fostering a culture of continuous improvement.
- Set the strategic direction for service transition management across CCS, ensuring alignment with government digital service standards and ITIL 4 practices
- Lead the successful transition of all digital services into DDS, ensuring minimal disruption and maximum value
- Drive the development and maturation of service transition management processes.
- Build and maintain strong relationships with senior stakeholders across the organisation, acting as the escalation point for critical service issues
- Champion user-centred design principles and ensure services deliver value to our stakeholders
- Manage relationships with key suppliers and delivery partners, ensuring effective service integration
- Drive the adoption of cloud-first approaches and modern service transition management practices
- Lead the development and monitoring of service level agreements and performance metrics
- Lead the strategic planning and execution of large-scale service transitions, focusing on XL and L complexity services
- Develop and maintain the service transition framework, methodology, and governance structures
- Drive the maturity of service management processes aligned with ITIL 4 practices
- Lead the service discovery and assessment process, including T-shirt sizing evaluations
- Oversee transition managers and coordinate with other workstreams and Domains
- Ensure successful knowledge transfer and documentation
- Manage transition risks and dependencies
