JOB TITLE: Technical Application Specialist
SALARY: £59,850 - £73,150
LOCATION(S): Bristol
HOURS: Full-time, 35 hours per week
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Bristol office
ABOUT THIS OPPORTUNITY
Are you passionate about delivering robust, scalable, and secure technology solutions? Join our Customer Decisioning Lab as a Technical Application Specialist (TAS) and play a key role in ensuring the operational excellence of our Pega Customer Decision Hub (CDH) platform.
WHAT YOU’LL BE DOING
Day to day, you will:
Ensure the continuous, efficient, and secure operation of Pega CDH through proactive monitoring, troubleshooting, and incident management.
Lead or support incident resolution, root cause analysis, and documentation of corrective actions.
Customize and configure Pega CDH to meet evolving business needs, managing system changes and ensuring compliance with audit and security standards.
Support DevOps pipeline activities, including deployment, testing, and release management.
Oversee application performance and database operations, including query optimization and capacity planning.
Collaborate with cross-functional teams, provide training, and promote best practices for Pega CDH usage.
Implement and maintain security measures, supporting audit and compliance processes.
WHAT YOU’LL NEED
Experience working with Google Cloud (GCP) is essential for this position.
6–8 years’ experience working with Pega CDH or similar decisioning platforms in a technical or operational role.
Strong knowledge of Pega CDH architecture, configuration, and troubleshooting.
Proficiency in database administration and SQL.
Excellent problem-solving and analytical skills.
Strong communication skills to explain technical concepts to non-technical stakeholders.
And any experience of these would be really useful:
ABOUT WORKING FOR US
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Ready to start growing with purpose? Apply today.
