Excited to grow your career?
Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.
We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We’d love to hear from you!
About the role
About the role
Hargreaves Lansdown are looking for an apprentice to join our IT department, you’ll be based at our offices in central Bristol. You don’t need to have any prior work experience or training in IT, just a passion for technology and willingness to learn. As part of your apprenticeship, you will develop your technical knowledge to have a good understanding various aspect of IT Support, from End User to Networks, from Service Desk to Cloud Systems.
The apprenticeship
- You will complete the 13 month-long, Level 3 Information Communications Technician apprenticeship
- The apprenticeship will give you an understanding of working in IT and how deliver user support, testing and problem-solving skills, an understanding of security, networks and cloud systems.
What you’ll be doing
- Learn how to provide IT Support within a business and the key responsibilities of the IT Support function.
- Gain knowledge on the key elements of working in the IT industry from End User devices, Operating Systems, Support Tools and Processes.
- Testing and problem solving using diagnostic techniques, event and system logs and troubleshooting.
- Act as first point of contact for all incidents and service requests. Triaging tickets and providing 1st line support.
- Engage and collaborate with the Product teams including experienced Engineers, Technical Leads, Product Owners, Service Management teams.
- Complete tasks and resolve Incidents and Requests using ITSM tools.
- Study for and complete the Level 3 Information Communications Technician apprenticeship course
- Commit to continued professional development; learning the skills and developing the knowledge required to operate within different disciplines of Digital department.
- Create and update Knowledge Items and other relevant documentation
- The role includes working with a number of IT Support teams, rotating through teams to assist with the apprenticeship modules.
Role requirements
- You will have a minimum of GCSE English & Maths 4-9 (C-A*) or equivalent or be willing to complete a functional skills course alongside your apprenticeship.
- You must not already have received a degree in a similar specialism as you won’t be eligible to complete the apprenticeship programme as part of the job role.
- Be able to work from our offices in central Bristol.
- Be age 18 or over at the start date of the apprenticeship (September 2025).
- Can demonstrate why you would be excited to work at Hargreaves Lansdown and keen to pursue a career in IT development.
About you
- Able to demonstrate a passion for technology.
- Proactive and inquisitive.
- Strong communication skills (written and verbal).
- Strong attention to detail and problem-solving mind-set.
- Logical thinker.
- High level of self-motivation and commitment with a can-do attitude.
- The ability to work well as part of a team.
Interview Process
Successful candidates will be invited to attend an assessment day at the HL offices.
Working Schedule
The role will be full-time office based due to the nature of the role, on a 37.5 hour per week contract, with a minimum of 6 hours per week given to complete your off the job learning as part of your apprenticeship.
Why us?
Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments.
To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What's on offer?
- Discretionary annual bonus*and annual pay review
- 25 days* holiday plus bank holidays and 1-day additional Christmas closure
- Option to purchase an additional 5 days holiday**
- Flexible working options available, including hybrid working
- Enhanced parental leave
- Pension scheme up to 11% employer contribution
- Income Protection and Life insurance (4 x salary core level of cover)
- Private medical insurance*
- Health care cash plans - including optical, dental, and outpatient care
- Health screening programme
- Help@hand- confidential support including mental health counselling and remote GP
- Wellhub - unlimited access to fitness providers and wellness coach sessions
- Variety of travel to work schemes with bike storage and shower facilities
- Inhouse barista and deli serving subsidised coffee and sandwiches
- Two paid volunteering days per year
* dependant on role level
** only available to select during our annual benefits window, in November each year
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information.
Please note, we are unable to provide employment sponsorship to candidates.
