Job Introduction
We’re looking for an exceptional Senior End User Computing Engineer to help us make a difference to our planet.
As our Senior End User Computing Engineer, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.
This opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone.
World changing work
From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.
- We’re a force for good - focusing on our environmental and social impact
- We’re experts by nature - always learning and developing to do things better
- We live and breathe it - putting our purpose at the heart of decision-making
- We’re better together - understanding partnerships and inclusivity make us greater
- We keep evolving - pushing boundaries to make tomorrow better for our customers
Your world of expertise
You will act as a force multiplier across the whole business, your skills and the services we as a team provide underpin the amazing work the Met Office does, you are empowered to make change and see the impact of your work.
We continually look to improve how we work and the support and services we offer to the Met Office, your input along with the whole team is valuable, and as one of the seniors you will have influence and provide mentoring across our direct team as well as have opportunities to continually learn with dedicated time to develop your skills.
Your key duties:
- Providing exceptional customer experience and service to internal Met Office staff. As an internal enabling team our focus is understanding the Met Office staff and providing value.
- Supporting; modern Windows desktop, hardware lifecycle, Microsoft 365, and wider aspects of End user computing in the Met Office.
- Ownership of Projects to improve our End User Computing services and internal team processes.
- Escalation point for junior team members for the Incident and Task workloads, as well as reviewing complex requests for work from the business.
- Your own training and continued professional development both on job and ongoing dedicated training time & qualifications.
- Administering and updating policies, procedures, and support documentation
- Wide autonomy in your workload and priorities, looking for someone who looks for root causes and problems and then looks to fix them with the team, continually improving and learning.
- A holistic view that considers the wider business requirements and impacts and can use that to prioritise workloads for themselves and the team as needed.
We operate an on-call roster in Technology to provide 24/7/365 support to respond to operational service requirements. This post may be part of an on-call roster and the postholder would be required to participate in an on-call roster where in operation.
Why join us
Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their ‘Best Workplaces in Tech’ 2023 and 2024 lists, as well as their ’54 Best Workplaces for Women’ 2023 list.
As our Senior End User Computing Engineer, your total reward package will be up to £49,806 annually, which includes:
- £33,794 base pay
- An outstanding Civil Service pension, with an average employer contribution of 28.97%
- Recruitment Retention Allowance (RRA) you will be paid £2,200 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this market driven allowance from April 2024 until March 2026 in your monthly pay
- Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave
Essential Criteria, skills and experience:
1 - Demonstrable Enterprise technology experience in at least four of the following domains:
- Supporting Microsoft Operating Systems as an escalation point
- Hardware troubleshooting and root cause investigation
- Configuration management (SCCM/MCM/Intune Endpoint manager)
- ITSM Tool usage for Incident Management (e.g. Service Now)
- ITIL working practices, ideally ITIL v4 foundation certified
- PowerShell or other scripting used to automate processes
- Software management and support
- Azure and on prem AD tooling
- Microsoft 365 administration and support as an escalation point
2 - Commitment to staying updated with the latest industry trends and technologies and Experience in identifying and implementing process and workflow improvements.
3 - Proven expertise in mentoring and knowledge sharing with the team, including delivering training through various methods, such as regular team meetings, individual mentoring sessions, or other means of disseminating knowledge.
4 – Providing ownership and acting as an escalation point for incidents, with the ability to work across organisational boundaries, expertly communicate with stakeholders, and raise support with internal teams, external partners, and third-party vendors.
5 - Ability in deconstructing problems into their component parts to diagnose root causes and troubleshoot issues across diverse technology capabilities and Ownership of root cause investigation and problem management.
How to apply
If you share our values, we’d love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills.
Closing date 15/06/2025 at 23:59 with first stage interviews commencing from 23/06/2025 You will hear from us once the closing date has passed.
