Job summary
Millions of people and businesses rely on HM Land Registry every year to keep their ownership secure and to provide guaranteed services that enable over £1 billion of home and business moves every working day. We hold the ownership records for 26 million properties worth around £8 trillion – more than half the wealth of the England and Wales. Understanding the nation’s land ownership and its potential use and value is vital to a successful economy and a sustainable future. Our information services are critical to that aim, and the data we serve is significant.
Buying a home, moving a business and developing land could be easier – delivering more homes, easier living and economic growth. HM Land Registry can play a significant role in that progress, particularly through the digitisation of its data and services and the use of AI.
We are looking for a Deputy Director for Digital Services to join us, challenge us and enable our services to be quicker, more customer friendly across a diverse range of end users. We have a highly ambitious and funded strategy. You will shape the future of the property market by modernising our systems and services and enabling a more effective customer journey.
You will be accountable for HM Land Registry’s current digital services and associated products. You will take the lead in our ambitious plans and drive a design- and product-led way of working. You will have overall responsibility for the direction, change and delivery of new and innovative products that satisfy a broad and complex user base.
Job description
As our Deputy Director for Digital Services, you will:
- Communicate a compelling vision for HMLR’s current and future customer-facing and casework digital services in line with the organisations aims, aspirations, and business strategy.
- Lead the development of an engaging and prioritised product roadmap for customer and casework services that meets the needs of our current and future customers and the people working in HMLR.
- Lead across Groups and disciplines in the organisation in the design and delivery of a complex and interlocking set of product and service changes, to deliver both short and long-term benefits that fulfil the promise of a generational shift in the ease of doing business both within and with HMLR.
- Lead and develop HMLR’s Service Design capability to ensure a professional design-led approach to devising the services that HMLR can provide, as well as in the detailed design of those it delivers.
- As head of profession, ensure a consistent approach to the delivery of service design and product management across HMLR and ensure that professional capability is built, developed and grown in order to continue to meet the requirements of the organisation now and in the future.
- Collaborate and support colleagues across the organisation, ensuring that agile working practices are well established and practiced by all, and, that HMLR makes best use of advances in design and technology to innovate in response to user needs.
- Ensure that customer and user insight, as well as expertise in service design, engineering and IT and data architecture are all brought into the thinking on the products and services that HMLR should be developing. Enable teams to make the best insightful, data-driven decisions.
- Manage key stakeholders internally and externally, including customers, OGDs, GDS to ensure HMLR Digital roadmaps are well understood, supported and endorsed.
- Take a full part in leadership and accountability for driving design to delivery through our design authority, projects and programmes.
- As a senior leader within HM Land Registry play a key role in delivering corporate communications and upholding and role-playing the key values of the organisation.
- Create an environment where our people can succeed, effectively leading and developing your senior management team through clear delegation of responsibilities and agreement of performance criteria.
- Lead the wider team in line with HMLR’s value and culture, ensuring team is engaged, skilled and innovative.
- Be accountable for budgetary spend relating to team resources, delivery partner services in the product management function and other associated costs for delivering the product design service
Person specification
What we need from you:
- You are well-practiced in developing and leading innovative digital strategies grounded in customer and user needs.
- You have the ability to see pragmatic ways forward that are innovative and strategically aligned, delivering the maximum benefit for the country.
- You have a proven ability to work collaboratively across many disciplines and to balancing the demands of an ongoing busy service and the need for transformation and innovation.
- You are a leader with ability to define and sell compelling vision to key stakeholders and digital teams.
- You have the ability to coach and develop teams
- Significant experience of working using agile techniques and user centred design
- Experience of delivering disruptive digital services successfully and effectively managing impact of change
- Experience in developing Digital Services
Benefits
Alongside your salary of £90,000, HM Land Registry contributes £26,073 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
#WeAreHMLR
At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.
We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.
- We have integrity– we value honesty, trust and doing the right thing in the right way.
- We drive innovation– we are forward-thinking, embrace change and are continually improving our processes.
- We are professional– we value and grow our knowledge and professional expertise.
- We give assurance– we guarantee our services and provide confidence to the property market.
You can find more information on our rewards package on our website.
Things you need to know
Selection process details
Our people are at the heart of our plans to transform HM Land Registry. Our cultural aspirations are grounded in our People Strategy and have been developed through workshops and focus groups with our staff.
The culture we aspire to:
• promotes a strong connection to our organisation and its values;
• is inclusive and builds trust with one another; and
• empowers our people to take responsibility and to innovate.
We created four value statements that describe what we expect our culture to look like.
They are:
• We give assurance.
• We have integrity.
• We are professional.
• We drive innovation.
We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging.
To apply for this post, you will need to complete the online application process though our chosen executive search provider, Global Resourcing, accessed via the following email: HMLR@global-resourcing.com.
Contact Information:
Should you like to discuss the role in more detail before submitting an application, please contact our chosen executive search provider, Global Resourcing, by emailing HMLR@global-resourcing.com or by calling 020 8253 1806.
Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name :
- Global Resourcing
- Email :
- HMLR@global-resourcing.com
- Telephone :
- 020 8253 1806
Recruitment team
- Email :
- hrresourcingteam2@landregistry.gov.uk
Further information
If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/
