Job summary
The Unity Programme is a partnership between HM Revenue and Customs (HMRC), the Department for Transport (DfT), the Ministry of Housing, Communities and Local Government (MHCLG) and their Arm’s Length Bodies and Executive Agencies. Our collective vision through Unity is to:
Transform HR, finance, and procurement across HMRC, DfT and MHCLG groups, creating a unified shared service which is user-centric, swift, and cost-effective. Our colleagues across our departments will be empowered through intuitive, streamlined, and automated processes, improving their experience, freeing up time to focus on primary tasks.
To bring this vision to reality I am seeking an experienced, visionary and dynamic Deputy Director Technology Design and Transformation to lead one of the government's most ambitious transformation programmes. This role is at the forefront of transforming corporate services, powered by the latest SaaS technologies.
The Deputy Director Unity Technology Design and Transformation will work closely with the Unity Programme Director and wider programme peers to deliver optimised and accessible tech solutions to the business and colleagues across finance, HR and procurement. This work requires close working with senior officials across the three Departments to deliver benefits from a standardised approach, and with Director Unity Business Services as the programme supports them to transform their business.
This high-profile role is part of the Government Major Programme Portfolio, meaning the successful applicant will be working closely with HMG's Infrastructure and Projects Authority. It demands a leader who thrives in fast-paced environments, champions inclusivity, and possesses a strong track record of establishing Shared Service organisations.
Your role will be instrumental in not just leading teams but inspiring them – fostering an environment where the best talent can flourish. With your guidance, Unity will not only achieve its goals but also enhance the experience for every customer it serves.
Job description
As the senior leader for the technology pillar, you will sit at the very heart of this high-profile transformation, ensuring that corporate service technology becomes more effective in supporting of the 100,000 colleagues it will support. You will be responsible for:
- Leadership. Operating with credibility across the cluster and the wider Civil Service (DSIT, CabO and HMT).
- Implementation. Owning the implementation of the technology to support Unity operating in an agile manner at pace, including integrations from legacy technology to the new solutions.
- Stakeholder Management. Managing a complex array of internal and external relationships with partners and suppliers, to ensure delivery and value for money.
- Business Change. Working within the programme, ensure the successful migration to, and adoption of, new systems exploiting opportunities. Driving change and innovation across a substantial team.
- Technical Leadership. Demonstrating your technical credibility to ensure best practise and fitness for purpose.
- KPI Development. Working with OD, establish and track key performance indicators to measure the success of process improvement initiatives and make data-driven decisions to drive continuous improvement.
As an established expert and leader within the field of SAP ERP systems (Finance, HR and Procurement), you will have extensive experience of guiding a large, multi-disciplinary team and through a significant period of change.
Person specification
- Proven track record of successfully leading tech change and implementing SAP ERP solutions in a complex organisational environment.
- Strong analytical and problem-solving skills, with the ability to identify root causes of the issue and develop innovative solutions.
- Excellent communication and collaboration skills, with the ability to effectively operate with stakeholders at all levels of the organisation.
- Demonstrated leadership abilities, with experience in coaching and developing team members to achieve their full potential.
- Proven commercial and financial experience to actively manage third party suppliers in delivering their objectives and maintain fiscal control of the project technical expenditure.
- Ability to manage multiple projects simultaneously and prioritise tasks to meet deadlines and deliver results at pace.
Benefits
Alongside your salary of £81,000, HM Revenue and Customs contributes £23,465 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Pension:
Your Civil Service pension is a valuable part of your total reward and is one of your biggest benefits.
When you join the Civil Service, you get access to the alpha pension with a generous employer contribution of 28.97% and some of the lowest member contributions in the public sector.
Please visit Civil Service Pension Scheme for more information.
Annual Leave and Bank Holiday Allowance:
25 days annual leave, increasing to 30 days after 5 years’ service (allowance pro-rata for part-time colleagues).
This is complemented by one days paid privilege leave to mark the King’s Birthday and is in addition to your public holidays.
Things you need to know
Selection process details
This campaign is being managed on behalf of HMRC by Global Resourcing.
All applications must be submitted online to Unity-TDT@global-resourcing.com no later than 11.55 pm on Monday 18th August 2025 and should include:
- A CV detailing your career history, key responsibilities and achievements. Please explain any employment gaps within the last two years.
- A Statement of Suitability (no longer than 2 pages/1500 words) demonstrating how your experience meets the essential criteria.
Your CV and suitability statement will be assessed against the criteria set out in the person specification. Please include your full name on both documents.
For all campaign queries including assistance with your application or if you need to discuss a reasonable adjustment, please contact Dave Flynn on Unity-TDT@global-resourcing.com
Shortlist:
The panel will assess the evidence provided in your CV and statement. Candidates whose applications best meet the essential criteria will be selected for a preliminary interview with Global Resourcing before reconvening to agree a final interview shortlist.
HMRC is a Disability Confident leader and guarantees an interview to candidates applying under the Disability Confidence Scheme and who successfully meet the minimum selection criteria outlined in the person specification.
Due Diligence:
Candidates should declare any perceived conflicts of interest at application, and this may be discussed with you at interview.
Informal Conversation:
Shortlisted candidates will have the opportunity to speak to Cath Rollo prior to interview. This is an informal discussion to allow you to learn more about the role and is not part of the assessment process.
Interview:
You will attend a panel interview for a more in-depth discussion of your previous experience and professional competence. This will include a 5-minute verbal presentation (further information will be issued in advance).
Interviews are expected to take place on Microsoft Teams.
Offer and Feedback:
Unfortunately, due to the anticipated number of applicants for this role, we are unable to provide feedback to those not successful at shortlist stage.
Candidates who are shortlisted and attend an interview will be offered feedback from a member of the interview panel. We will also send you a copy of the report for any assessment you have undergone.
Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).
See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
- Name :
- Dave Flynn
- Email :
- Unity-TDT@global-resourcing.com
Recruitment team
- Email :
- unitybusinessservicesrecruitmentresults@hmrc.gov.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirement of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
Follow link to apply
Unity-TDT@global-resourcing.com
Attachments
Candidate Pack - HMRC- Deputy Director Unity Technology Design and Transformation
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(pdf, 1089kB)