JOB TITLE: Product Manager Digital Communication
LOCATIONS: Edinburgh or Bristol
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week or 40% of your time at one of our office sites
About the Role
We’re looking for a passionate and customer-focused Product Manager to join our Digital Service Performance Team, where you’ll play a pivotal role in shaping the future of our Commercial Banking Online Platform. This is a unique opportunity to lead the design and delivery of high-quality communications and adoption of new services with our client base.
The Digital Service Performance team cover everything from Communication, Live chat, Performance monitoring and reporting, Knowledge management & Peer benchmarking. We are a highly motivated, fun team that play a key role within the Digital Channels lab by driving the Digital strategy, being the voice of the customer and communicating our vision.
What you'll be doing
Own the digital communication strategy for Commercial clients using the Commercial Banking Online Platform, ensuring clarity, relevance, and impact across all touchpoints.
Collaborate cross-functionally with engineering, design, data, and business teams to define and prioritise client communication.
Measure and optimise performance, using data to inform decisions and continuously improve the client experience and campaign performance.
Identify and embed new tools and practices to optimise the way we engage and support our digital clients.
Why Lloyds Banking Group
We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
What you'll need
Proven experience in product management, ideally within digital channels or financial services.
Great energy, passion and attention to detail above everything!
Ability to produce high quality and engaging communications.
Good understanding of commercial client needs and digital servicing platforms.
Excellent communication and stakeholder management skills.
Experience working in agile environments, with a focus on iterative delivery and continuous improvement.
Ability to translate complex requirements into simple, client-friendly solutions.
About Working For Us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!
