About The Role
Hippo is looking to bolster its operations team by creating a new role of Operations & Compliance Lead, reporting directly to the Chief Operating Officer.
Hippo has grown to a business of 500 and has ambitions to continue to grow in the future (either organically or through acquisition). This will require the operational processes to continue to improve and evolve. The role is wide reaching and requires the individual to be able to work across the different functions of the business to help drive operational effectiveness.
Full time or part time (min. 4 days per week).
Location: Any Hippo office (Leeds, London, Manchester, Bristol, Birmingham, Glasgow)
FTE Salary £45,000 - £55,000
Your role in a nutshell:
- Identifying and delivering operational improvements including process efficiency, automation and use of AI
- Undertaking business risk assessments and managing controls relating to compliance or legal requirements
- Supporting compliance across the different functional areas and ensuring operational procedures are adhered to
- Supporting the enhancement of, and managing supplier management processes
- Managing existing ISOs (including conformance adherence), obtaining new ISO accreditations as required and co-ordinating audits including audit preparation
- Supporting the Chief Operating Officer with other operational activities as required e.g. acquisition integration
Skills and experience that you need
- Understanding of a professional services/consultancy business
- High attention to detail, self driven, organised and ability to work independently
- Quick learner and a passion for growth
- Ability to project manage initiatives from start to finish using project management skills
- Excellent communication, interpersonal and collaboration skills
- Process management or improvement experience, preferably including automation
- Preferably experience of ISO management, compliance or supplier management
- Understanding of AI capabilities
- Change management experience
What makes us great
As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:
- Contributory pension scheme (Hippo 6% with employee contributions of 2%)
- 25 days holiday plus UK public holidays
- Perkbox access for a wide range of discounts
- Critical illness cover
- Life assurance and death in service cover
- Volunteer days
- Cycle-to-work scheme for the avid cyclists
- Salary sacrifice electric vehicles scheme
- Season ticket loans
- Financial and general wellbeing sessions
- Flexible benefits scheme with options of:
- private health cover
- private dental cover
- additional company pension contributions
- additional holidays (up to an extra 2 days)
- wellbeing contribution
- charity contributions
- tree planting
Diversity, Inclusion and Belonging at Hippo
At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive.
We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.
Hi, we’re Hippo.
At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.
We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world.
Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident in our abilities, authentic in our approach, and passionate about what we do. If you're looking for a digital services partner that can deliver real results, let us help you build for the future and make a lasting impact.
Hippo locations
We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide but you need to be located within reasonable travelling distance from one of our offices which will be your contracted office location. Given the dynamic nature of a consulting business, you may be required to work on-site at a Hippo office or at an in/out of town client location for a number of days per week (client dependent) and therefore candidates will need to be open/flexible to travel. Plus, we offer a generous relocation support package of up to £8k (please ask for terms and conditions) to help make your move a smooth one.
