- JOB TITLE: Commercial Complaint Manager
- SALARY: £29,460
- LOCATION(S): Colmore Row, Birmingham
- HOURS: Permanent and 12-month Fixed Term Contract – 35 hours a week
- WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this Opportunity
As a Commercial Complaint Manager, you'll be:
- Managing a portfolio of complaints
- Adhering to DISP regulations including PSD2
- Speaking with clients to get an understanding of their complaint to get a full resolution through inbound and outbound calls
- Completing investigations of complaints, including speaking to internal partners
- Writing communication to clients where appropriate
Why Lloyds Banking Group
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose
What you’ll need
- Knowledge of Commercial Banking products.
- Attention to detail
- Investigation/analytical
- System knowledge i.e. My Work Space, PEGA, Nucleus
And any experience of these would be really useful
- Background in Commercial or Business Banking
- Previous experience of complaint handling.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
This is a once in a career opportunity to help shape your future as well as ours.
Join us and grow with purpose.
(Please note our roles can generate a considerable amount of interest and can close early so don't miss out on this opportunity to apply today.)
