About This Opportunity
This is an exciting opportunity to lead our Commercial Performance team of around 80 colleagues within Commercial Performance & Enablement (CP&E). As a senior leader, you will shape how BCB defines, delivers, and communicates its performance story across the organisation!
You will lead a broad community of specialists; including Performance Support Associates, Performance Directors, Embedded Performance Managers, and Data and Business Analysts. You will ensure that senior stakeholders receive timely, accurate, and actionable insights, while also delivering high‑quality operational and performance support for our Coverage business.
In addition, you will steer the development of future‑ready data and insight capabilities. By championing innovative technologies such as Generative Business Intelligence (Gen BI), you will help embed more intuitive and accessible insight delivery that strengthens strategic decision‑making across BCB.
Key Accountabilities
- Design and maintain the performance system that supports sales results across SME, MC, and BB segments.
- Align balanced scorecards and board metrics with Group Finance and Executive Leadership priorities, establishing a clear “golden thread” connecting individual performance to organisational goals.
- Lead the complete data and insight framework for Commercial Performance, incorporating emerging technologies such as Generative Business Intelligence (Gen BI) to improve accessibility and impact.
- Own the Executive Reporting model, including balanced scorecards, operational dashboards, and management information suites.
- Direct the creation of dashboards and actionable insights to aid strategic decision-making and interventions across Coverage teams.
- Monitor performance across Coverage and Product teams, identifying trends and leading interventions to address underperformance.
- Maintain a comprehensive view of the primary lead indicators influencing the BCB operating plan and trading performance.
- Partner with Finance, Product, and Operations teams to ensure consistent alignment of performance goals and enablers.
- Promote collaboration across Coverage, Client Experience, and Centres of Excellence.
- Lead the Performance Support Team (PST), enabling efficient, high-quality delivery for SME Coverage and supporting onboarding for projects such as BB Acquisition and Complex SME onboarding.
- Contribute to strategic programmes including operational demand planning and performance dashboard development.
- Foster a connected team ecosystem across operational, support, and specialist groups to create a seamless process environment.
- Champion the Centre of Excellence model, ensuring accurate process catalogues and maps, and alignment with training and procedures for optimal performance.
What We Need From You
Critical Thinking with Commercial Awareness: Ability to connect performance insight to customer growth, productivity, and cost optimisation priorities within the BCB environment.
Insight-Led Decision-Making: Skilled in using data to shape decisions, asking the right questions, and helping leaders understand the drivers behind performance.
Data & Analytical Approach: Clear understanding of the journey from source data to visualisation and insight, with a structured and thoughtful approach.
Technology Focus: Confident using tools such as Power BI, Excel, and Gen-BI to drive automation, consistency, and innovation in reporting.
Inclusive Leadership: Experience in leading high-performing teams, developing skills, encouraging diverse viewpoints, and creating an environment where everyone can succeed.
Governance & Risk Ownership: Strong ownership of risk and controls, ensuring reporting is accurate, compliant, and ready for audit.
Exceptional Communication Skills: Able to simplify complexity, adapt messaging for different audiences, and build trust.
Attention to Detail: Able to deliver high-quality, accurate outputs with minimal need for rework before executive submission.
Collaborative Partner: Skilled at building relationships across Finance, Coverage, Operations, and Product Channels to deliver shared goals with collaborators.
Process and Team Ecosystem Improvement: Experienced in process mapping and business process management using digital tools to improve transparency, standardisation, and data-led transformation, enhancing both efficiency and customer experience.