JOB TITLE: Proposition Manager
SALARY: £59,850 - £89,775
LOCATION(S): Edinburgh / Bristol
HOURS: Full time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our hub locations.
About this opportunity
We have an excellent opportunity for a Proposition Manager to join our Longstanding Proposition Team. The team supports 1.8m customers with £45bn of assets across ~250 life, pension, protection and investment products.
Our Longstanding book is strategically and financially important to Insurance, Pensions & Investments (IP&I) and the wider Group. With a multi-year re-platforming project now completed, the team is focused on evolving our strategy to improve customer experience & outcomes, whilst working in partnership with strategic outsourced suppliers and key stakeholders.
As a Proposition Manager, you’ll be a member of the Optimisation feature team in the Delighting Customers Lab, part of the Colleague and Customer Service Platform in IP&I. You will manage the development and delivery of product and fund simplification opportunities impacting Longstanding customers, which supports positive customer and business outcomes.
Key responsibilities of the role:
- Collaborate with key stakeholders to interpret product terms and conditions along with regulatory and legislative requirements, ensuring our products and customers remain compliant and protected.
- Apply your product knowledge and analytical skills to propose innovative solutions that balance customer, business, and strategic needs.
- Lead and facilitate the implementation of changes, utilising agile change methodologies whilst collaborating with product owners, customer journey managers and outsourced suppliers.
- Take ownership for embedding robust risk & control management in delivering change and your daily role.
What you’ll need:
- Strong working knowledge of Life, Pensions, and/ or Investment products.
- Excellent communication and interpersonal skills - You’ll be influencing and collaborating with a wide range of stakeholders.
- Strong analytical and problem-solving abilities, with experience in shaping and proposing solutions.
- A keen interest in the regulatory and legislative landscape affecting insurance products.
- Experience delivering change initiatives with a customer-centric mindset, whilst managing multiple priorities.
Additional experience that will be useful:
- The ability to work with datasets
- Familiarity with agile practices, participation in feature teams and experience with tools like JIRA.
- Collaborating with outsourced suppliers.
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated
Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
