JOB TITLE: Performance Director - Lending & Working Capital
LOCATIONS: Birmingham / Bristol / Edinburgh / Glasgow / Leeds / Manchester
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites
About This Opportunity
We’re looking for a Performance Director to lead our newly established Lending & Working Capital (L&WC) Performance team. This is an exciting opportunity to join the senior leadership of the Commercial Performance function and play a key role in shaping how Business & Commercial Banking (BCB) tells its performance story across L&WC products.
Reporting into the Head of Commercial Performance, you’ll work closely with BCB Managing Directors and senior leaders to provide performance oversight, develop key enablers for growth, and deliver clear, actionable insight that drives better outcomes for our clients and colleagues.
You’ll lead a small, high‑performing team partnering with the Term Lending, Asset Finance, Invoice Finance and Cards product areas. Together, you’ll create and embed robust insight and performance frameworks that track both new business activity and back‑book performance — ensuring we can consistently understand, measure and improve delivery against our operating model.
Key Accountabilities
Lead performance oversight across Term Lending, Asset Finance, Invoice Finance and Cards.
Shape and maintain L&WC lead indicators, such as input drivers, and operating‑plan performance measures.
Develop robust data, MI and insight capabilities to support performance management.
Deliver concise, executive‑level reporting, including metrics aligned to Finance and key Board audiences.
Provide actionable insights that drive interventions and support commercial outcomes.
Partner with Finance, Product, and Coverage teams to ensure alignment across plans, forecasts, and performance priorities.
Lead and develop a high‑performing performance team.
Support the evolution of L&WC insight tools, dashboards, and reporting frameworks.
What You'll Bring
Strategic & Commercial Thinking: Ability to connect performance drivers to customer outcomes, productivity, and P&L impact, and to guide senior leaders toward the most value‑creating priorities.
Insight‑Led Decision Making: Strong analytical judgement, able to interpret data, build clear performance narratives, and focus stakeholders on where action will deliver the greatest effect.
Data, MI & Technology Fluency: Comfortable shaping MI requirements, designing lead indicators, and improving insight delivery through dashboards, automation, and emerging data tools.
Execution Excellence: A disciplined approach to delivering high‑quality, accurate outputs. Skilled at simplifying complexity, communicating clearly at senior levels, and maintaining organisation and focus in a fast‑paced environment.
Inclusive & Empowering Leadership: Experience leading high‑performing teams, developing talent, and creating a culture where colleagues can thrive and bring diverse perspectives.
Collaborative Partnering: Proven ability to build trusted relationships across Product, Coverage, Finance and other partners to align around shared goals and support improved commercial outcomes.
About Working With Us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose.
