Behavioural Risk Manager (FTC)

Lloyds Banking Group • Edinburgh, UK • 1d ago

JOB TITLE:Behavioural RiskManager (FTC)

LOCATION(S):Edinburgh(primary location),Bristol& London

HOURS:Full-time

WORKING PATTERN:Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of ourhub locations.

About this opportunity

At LBG, we define behavioural risk as the habitual patterns of behaviour that may lead to future issues or poor outcomes for the group. Our reviews aim toidentifywhat is driving these behavioural patterns and, in doing so, enhance the effectiveness of preventative measures such as controls and policies.

As a Behavioural Risk Audit Manager,you’lllead and support delivery of high-quality behavioural risk reviews with relative autonomy, harnessing a deep understanding of business strategy/priorities, behaviouraldriversand risks.You’llalso contribute to innovating the methods we use to enhance the insight and value we can bring.

You’llsupport the ongoing development and improvement of the wider function through a strategic and integrated behavioural risk focus, and effective cross-function collaboration.

Day to day activities:

Lead the delivery ofhigh quality, impactful andtimelyapplied social/behavioural research toidentifyand mitigate risk, considering various internal and external perspectives.This may include:

Choosingappropriate researchmethodsfor data collection and analysis.

Providing advice and guidance on conducting ethical research.

Managing and conductinganalysisofqualitative and quantitative data.

Reporting, presenting, anddisseminatingclear, concise, and actionable insights.

Providing advice andcoaching to ensure delivery ofhigh-qualityresearch materials.

Identifyingkey lessons and suggestions to support continuous improvement.

Prioritising tasks across the delivery team effectively to ensuretimelyand valuable delivery.

Manage the development and validation of behavioural management actions using evidence-based practice and knowledge of effective behavioural interventions.

Champion colleague growth and development through coaching,guidanceand effective delegation to achieve collective goals.

Support senior colleagues build significantcollaborator relationshipsacross the Groupwhilst making your own connections.

Connect behavioural risk insights with Group and Business Unit strategy.

Proactively suggest & deliver improvements in current processes by being bold.

Actively role model the Group’s values and behaviours.

Put the team first by coaching with purpose, being present with the team and openly communicating expectations.

Freely share insight andtimely, direct, effective feedback that gives to the success of the delivery plan and leaves a positive, sustainable impact on the function.

Why Lloyds Banking Group

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

You may be a good fit if you have:

Qualifications & Technical Expertise

An advanced degree (Master’sor PhD) in Organisational Psychology, Organisational Behaviour, Behavioural Science, or a related field

Experience in applied research within organisational behaviour or culture, withdemonstratedexperience in research design andmethodology

Proficiencyin hypothesis testing and both qualitative and quantitative methods, including causal inference

Insight Generation & Application

Ability to synthesise complex data into clear, actionable insights

Experience translating behavioural science into practical, risk-based recommendations

Ability to balance analytical rigour with pragmatic decision-making, particularly in ambiguous contexts

Delivery & Stakeholder Engagement

Strong project management capability, including leading end-to-end engagements (planning, collaborator coordination, and delivery against timelines)

Excellent communication skills, with the ability to engage and influence a range of collaborators

Ability to navigate sensitive topics with subtlety whilemaintaininganalytical integrity

Collaboration & Leadership

Effective people management skills, including coaching, setting clear direction, and fostering collaboration

Track recordof delivering high-quality outcomes through others in complex environments

Strong candidates may also have:

Experience conducting audits or behavioural reviews aligned to IIA Topical Requirements for organisational behaviour

Experience working within financial services, either directly or in a consulting capacity

Familiarity with AI-assisted research tools and their application in behavioural analysis

Experience designing, implementing, and evaluating behavioural change interventions within organisational settings

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes: