Job Title: Digital Content Manager - Transport (12m Secondment/FTC)
Location: Cardiff or Manchester
Hours: Full Time
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments, including hybrid working expectations in line with our Flexibility Works policy.
What you'll be doing
Do you enjoy turning complex information into digital experiences that are simple, useful and easy to act on?
This is an opportunity to shape the online experience for customers and businesses using Black Horse, Lex Autolease and Tusker. You'll help ensure the right information is available at the right time, making it easier for people to understand vehicle finance and leasing products, complete tasks online and find support when they need it.
As a Digital Content Manager, you'll own and continually improve content across Blackhorse.co.uk, Lexautolease.co.uk and secure online services. Working closely with subject matter experts, UX and design teams, analytics colleagues, platform teams and risk and control partners, you'll create and optimise digital content that balances customer needs with commercial, operational and regulatory requirements.
You'll be responsible for taking content from initial brief through to publication and performance review. That means shaping requirements, writing and editing content, preparing CMS updates, carrying out quality assurance checks, monitoring results and identifying opportunities to improve customer journeys. You'll also play an important role in helping colleagues translate complex product, service and regulatory information into clear, accessible language that customers can easily understand and use.
Working as part of a collaborative digital team, you'll contribute to website enhancements, redesign projects and live service improvements. You'll use evidence, insight and good judgement to challenge requests where appropriate, simplify content and improve outcomes for customers.
Essential Skills:
3+ years' experience managing website content through a Content Management System (CMS), ideally Adobe Experience Manager (AEM) or a similar platform.
3+ years' experience writing, editing and optimising customer-facing digital content using plain English principles.
Experience using data, search insight, customer feedback, analytics or user research to improve digital content and customer journeys.
Strong stakeholder management skills, with experience working across multiple teams to ensure content is accurate, compliant and customer-focused.
Desirable Skills:
Knowledge of agile delivery methodologies and working within cross-functional digital teams.
Experience of SEO, GEO and digital content optimisation techniques.
Understanding of accessibility standards and inclusive content design principles.
Knowledge of HTML, CSS or AI-assisted content creation tools.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity, and inclusion supporting our customers, colleagues, and communities. We commit to crafting an environment in which everyone can thrive, learn, and develop. We provide reasonable adjustments during recruitment to reduce or remove barriers. Just let us know what you need.
We offer a wide‑ranging benefits package, including:
A generous pension contribution of up to 15%
An annual performance‑related bonus
Share schemes including free shares
Benefits you can tailor to your lifestyle, such as discounted shopping
30 days’ holiday, plus bank holidays
A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!
