Head of Commercial Fulfillment

OVO • Full-time • Bristol, City Of Bristol, England, United Kingdom • £82.98k - £109.53k / year • 4d ago

This role in a nutshell:

This new role offers a huge opportunity to join OVO and an incredible forward thinking dynamic leadership team at a key moment in the company’s transformation.

You’ll lead the Commercial Fulfilment team reporting to the Director of Customer Fulfilment and lead on all of OVO’s key commercial relationships associated with fulfilling metering related work in customers homes. This involves a wide range of planned and emergency activity, plus the delivery of long term commitments on the upgrade of millions of metering assets in customer’s homes over the next decade.

This role will lead a team of experts who manage the following:

A range of suppliers delivering field based metering services (Smart meter installation, and emergency and maintenance work).
A variety of contractual arrangements supporting our internal team of 600 engineers including external manufacturers, tools, equipment and consumables suppliers.
Management of OVO’s Fleet encompassing c.800 vehicles including the management of the associated contracts and support to our internal team.

Being clear on who is accountable for what at OVO is key to our way of working, the key to doing this however is being an expert collaborator across the following:

Commercial Strategy: You’ll develop and enact the commercial strategy, build plans, mobilise and transform OVO’s approach to Customer Fulfilment delivered via the supply chain across a 10 year time horizon.
Delivery: Accountable for all metering fulfilment activity delivered by the supply chain nationwide to millions of customers nationally.
Outcomes: Accountable for delivering a range of customer experience, work volumes (order book), financial and regulatory outcomes.
Financial: Contracts are collectively valued at over £70m across 40+ suppliers with 80% of the spend with the top 9.
Stakeholders/Regulators: You will support conversations with key stakeholders, government and regulators to ensure we can effectively work together to deliver for customers.
People: Alongside leading your direct team, you will indirectly be accountable for the extended OVO family working nationally through our partners. Those people represent OVO and our brand and so you will have a key role to influence outcomes through the contracts to ensure we deliver exceptional experiences for customers.
Commercial: Beyond the commercial strategy, you will be accountable for the day to day management of a broad range of contracts and you will ensure your team has the appropriate payment, contract administration and performance mechanisms in place.

Beyond these core parts of the role change, risk and people management will be key to your success as you build your vision for the future and navigate your way there with our cross functional teams.

You’ll be a successful Head of Commercial Fulfillment at OVO if you…

You have a track record of developing hugely collaborative supply chain relationships perhaps through JV’s, Alliances and other similar models
You have a growth and learning mindset - The playbook doesn’t yet exist that tells us how to achieve what we want to achieve - you’ll have to build it and realise it
Are a system thinker: You need to be able to join up the pieces of the jigsaw - we value end to end thinking over functional focus at OVO.
Successfully delivering through others: You are a master collaborator and influencer being able to bring people together to deliver incredble outcomes
Focus on delivering great customer experiences - it’s why we are here
You are able to problem-solve, and can manage complexity and ambiguity - it’s a complex business and we need to simplify but you need to think your way through it.
You have a strong personal brand and reputation that enables you to attract, retain and inspire some of the best talent in the technology / digital industry.
You’re an excellent communicator - you can translate your ideas into a clear compelling narrative that inspires and connects