Customer Lifetime Value Sales DirectorThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
We have exciting aspirations and a clear strategy for the future. Our plans are to offer our full portfolio as-a-service and we are now boldly accelerating our organization as an edge-to-cloud platform as a service company. Our Hybrid Cloud and Intelligent Edge platforms, underpinned by our differentiated software solutions and combined with our innovative As-a-Service Consumption models provide our customers with control, security, real-time intelligence and flexibility. By providing the right mix of technology, people and economics, we optimize our customers IT investments to power their Digital Transformations and help them create the differentiated experiences that unlock their full potential.
At Hewlett Packard Enterprise (HPE), we are on an exhilarating journey with bold aspirations and a clear strategy for the future. As we accelerate our transformation into an edge-to-cloud platform as a service company, we are committed to bringing innovative solutions to life and creating unparalleled customer experiences.
Our vision is to offer our entire portfolio as-a-service, enabling our customers to harness the power of our Hybrid Cloud and Intelligent Edge platforms. These platforms are enhanced by our unique software solutions and groundbreaking As-a-Service Consumption models, providing our customers with unmatched control, security, real-time intelligence, and flexibility.
We're not just about technology; we're about the perfect blend of technology, people, and economics. This synergy allows us to optimize our customers' IT investments, driving their digital transformations and empowering them to create the unique, differentiated experiences that unlock their full potential.
At HPE, customer success is at the heart of everything we do. We are dedicated to helping our customers thrive by delivering solutions that are tailored to their needs and designed to exceed their expectations. Our commitment to experience excellence means that we are always pushing the boundaries of innovation to ensure that our customers achieve their goals and realize their vision.
Join us in this exciting journey, where you’ll have the opportunity to work with a diverse and talented team, bringing cutting-edge solutions to life and making a real impact. Together, we will drive the future of technology and create a world where our customers can succeed like never before.
At Hewlett Packard Enterprise (HPE), we are on a bold journey to transform into an edge-to-cloud platform as a service company. Our vision is to offer our portfolio as-a-service, leveraging Hybrid Cloud and Intelligent Edge platforms enhanced by unique software solutions and groundbreaking As-a-Service Consumption models. This provides our customers with unmatched control, security, real-time intelligence, and flexibility.
We blend technology, people, and economics to optimize IT investments, driving digital transformations and creating differentiated experiences. Customer success is at our core, and we push innovation boundaries to ensure our customers achieve their goals. Join us to make a real impact and drive the future of technology.
Role
Hewlett Packard Enterprise intends to appoint a Senior Director – Customer Success and Lifetime Value. This is a UKIMEA Geo role that will report into the SVP and MD of the UKIMEA Geo. The role is to be the Senior leader of our Customer Success and Lifetime Value services teams across the countries in our Geography spanning the UK, Ireland, Middle East & Africa, driving the evolution of Customer Success both internally and externally.
The key responsibilities are detailed below:
- Accountable for HPE’s Operational services. Owns the profit & loss, responsible for order growth and delivering revenue growth above the market.
- Has ownership on overall sales strategy, cost optimization and drives disciplined sales process management.
- Ensures optimum sales coverage through direct and partner sales resources and different routes to markets across countries.
- Develops the Business Units (BU) talent resources to support sales efforts. Driving effective category management, product services, marketing & lead to cash processes.
- Customer Success builds lasting, consultative relationships with key customer accounts at Executive level.
- Demonstrates in-depth Services expertise. Provides external leadership to industry, community, and press.
- Creates a performance-driven culture with coaching at the heart.
- Responsible for leading/managing marketing, operational, and financial aspects of assigned grouping/segment.
- Develop short, mid and long-term plans to achieve market growth, revenue, and operating profit goals.
- Develops strategy with field sales teams, sales management, and any other key stakeholders on programs and product positioning to win business.
- Act an Executive Sponsors, driving strategic relationships into our top tier customers
Required Experience;
- Strategic Sales Planning & Implementation - Provides input to the development of strategic sales plans that reflect the company's business strategy to advance market share/penetration and achieve profitable growth.
- P&L Management - Sets and manages the business investments and resource allocations essential to ensuring the financial growth of the business group. Manage budget and cost optimisation within set spending parameters
- Customer Success - Develops and exercises a profound understanding of business dynamics within area of control, as a basis for informed business decision-making.
- C-Level Partnering and Experience - Oversees the development and expansion of long-term executive relationships. Acts as the escalation point for customer issues.
- Competitive Positioning/Strategy - Uses competitive intelligence in account planning and sales activities to develop counter-strategies that will neutralise competitive influence on the customer's buying decisions.
- Solution Selling - Approaches selling from a business solution perspective to ensure that company products and services accurately address the client's true business need in terms of type, scope, level.
- Business and Financial Acumen - Exhibits authoritative business and financial acumen to develop meaningful business recommendations; Understands the portfolio aspect of the company's products/services and how the businesses work together. Understands the balance sheet drivers of channel partners and balances with company requirements. Corporate Governance
- Leadership - Able to lead effectively in a global matrixed environment, and deliver results; Able to influence indirect stakeholder groups; Able to balance between competing priorities and be flexible and creative; Able to drive team performance to best in class; Able to create and build highly effective sales teams and organization; Able to communicate effectively across multiple levels in client organizations, the company and the industry.
Accountability, Accountability, Active Learning (Inactive), Active Listening, Assertiveness, Bias, Building Rapport, Buyer Personas, Coaching, Complex Sales, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Interactions, Design Thinking, Empathy, Financial Acumen, Follow-Through, Growth Mindset, Identifying Sales Opportunities, Industry Knowledge, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
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Job:
Sales
Job Level:
Director
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
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