Job summary

Ofgem operates at the forefront of digital innovation in energy regulation. We’re looking for a Principal Salesforce Architect to join us and lead the way in delivering cutting-edge solutions that will transform our digital workflows and empower our teams to achieve lasting impact for energy consumers.

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers - especially vulnerable people.

We’re offering a permanent position with opportunities to influence strategic digital transformation and work across high-profile projects. You’ll be instrumental in defining and implementing Salesforce and Mulesoft architectures that enable smarter workflows and deliver optimal outcomes for our teams and stakeholders. This role will position you as a central figure in our organisation, driving innovation and fostering a culture of excellence in technical architecture.

This is a unique chance to work within an agile, collaborative environment where your expertise will set the direction for our technical solutions. You’ll join a knowledgeable and experienced team, working across new technologies to spearhead digitalisation and drive operational excellence at Ofgem. You’ll also have the chance to lead on pivotal projects, shaping how our digital services evolve to meet the challenges of the future.

We’re looking for a visionary leader with expertise in Salesforce and Mulesoft architectures, a strong understanding of digital workflow solutions and the ability to collaborate effectively with diverse colleagues. You’ll bring your technical expertise, a strategic mindset and commitment to innovation to this critical role.

At Ofgem, we’re proud to offer a progressive and flexible working environment where you will have the freedom and autonomy to work in the way that best suits you. With hybrid working arrangements, newly refurbished offices in central London, Glasgow, or Cardiff, and a comprehensive rewards package that includes ample professional development pathways, you’ll have everything you need to thrive both professionally and personally.

We have a critical purpose to drive digital transformation and innovations that support our work in energy regulation. By shaping the technical foundations of our workflows, you’ll play a vital role in supporting our transition to a smarter, greener and fairer energy system.

Read on and find out more.

Job description

Key Responsibilities

To support the team deliverables, that utilise your expertise to ensure successful outcomes across team members and collaborating teams:

Provide clear and transparent work objectives, milestones and success metrics in your area of expertise to oversee and co-ordinate successful team outcomes.
Collaborate closely with other teams to manage interdependencies, risks and resourcing to support portfolio delivery.
Where required, be jointly responsible with the PDL on welfare and pastoral care of all colleagues.
Demonstrate effective diversity and inclusive team management within their team and the wider organisation.
This role is part of the Digital, Data and Technology Profession in the Civil Service- Principal Technical Architect.
As part of department, you are responsible for a peer reviews, chairing of forums and the collected responsibility to educate across domains in a range of architectural arenas.

Key Outputs and Deliverables

A principal technical solution architect which will provide technical leadership and architectural design for Ofgem’s Salesforce and Mulesoft architectural landscape.
Deep skills in Salesforce and Mulesoft including development and implementation of Cloud transformation strategies.
Make balanced decisions in the technical architecture direction of Salesforce through technology strategies, frameworks, standards.
Drive standardisation of Salesforce and Mulesoft through technology standards, guidelines and principles.
Maintain a Salesforce implementation vision which allows the continued use of common data and software components so that Ofgem can achieve the true benefit of single source of customer and contact relationships.
Be able to demonstrate and perform the critical thinking required to evolve the Salesforce platform as well as each product which will reside on it.
A principal technical Salesforce and Mulesoft architect leads at the highest level and is responsible for making sure the strategy is agreed and followed. At this level, you will:
network and communicate with senior stakeholders across organisations and proactively seek out opportunities for digital transformation.
support multiple teams, finding and using best practice and emerging technologies.
inspire other architects and help them understand how to deliver the goals of the organisation.
be responsible for governance, solving complex and high-risk issues or delivering architecture design.

Key Skills & Capabilities Required

Bridging the gap between the technical and non-technical. You can mediate between people and mend relationships, communicating with stakeholders at all levels. (Relevant skill level: expert)
Governance. You can understand how technical governance works with wider governance - for example, budget. You can assure corporate services by understanding important risks and mitigating through assurance mechanisms. (Relevant skill level: expert)
Making and guiding decisions. You can make and justify decisions characterised by high levels of risk, impact and complexity. You can build consensus between organisations (private or public) or highly independent and diverse stakeholders. (Relevant skill level: expert)
Strategy. You can shape and influencing government strategy. You can own and be responsible for setting strategies, patterns, standards, policies, roadmaps and vision statements. (Relevant skill level: expert)
Turning business problems into technical design. You can design systems characterised by high levels of risk, impact, and business or technical complexity. (Relevant skill level: expert)
Understanding the whole context. You can understand trends and practices outside your organisation and how these will impact on your work. You can anticipate changing policy. (Relevant skill level: expert)

Person specification

Essential Criteria

Experienced at designing and assuring Salesforce and MuleSoft technical solution architectures in support of digital programmes and projects. (Lead criteria)
Demonstrable experience in both application and platform architecture. (Lead criteria)
Strong understanding of Salesforce and MuleSoft architecture including integration with Azure and the life cycle of application development.
Capability to support and provide guidance to product design teams to allow for compliance of platforms architecture principles.
Knowledgeable and experienced with at least two public cloud solutions coupled with a broad understanding of the range of technologies available.

Behaviours

We'll assess you against these behaviours during the selection process:

Making Effective Decisions
Communicating and Influencing
Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

Please refer to the Candidate Pack and Role Profile attached for full details.

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