Job summary

Providing innovation to government partners.

Delivering best-in-class solutions.

Working at the cutting-edge of technology

It all matters.

A meaningful purpose. A one-of-a-kind role. The chance to bring your vision to life as Director of Technology and Operations. You’ll reshape our teams and strategies, expand our reach and reputation, and make your mark in our purpose led organisation

Our Technology and Operations team is at the forefront of digital solutions and services for FCDO and Government. They provide best in-class solutions for our customers, helping to shape and support a data driven future for UK government. Join them in this leadership role and you’ll have the opportunity to lead them on the next stage of our exciting journey.

Job description

Make a real difference in this one-of-a kind leadership role

As our Director, you’ll transform our ways of working to ensure we’re in the best position possible to keep the UK protected. You’ll hit the ground running, taking the lead from day one. You’ll be able to see the potential in our work and talented teams, you’ll see what needs to be done to make us even better. You’ll inspire, motivate, build our incredible teams into a strong future.

With a commitment to the values of the Civil Service and our business priorities, you’ll lead on the delivery of mission critical data, service solutions and cyber security solutions to the FCDO and its partners in the UK and overseas.

This isn’t ‘business as usual’ – your role will be all about putting your own stamp on things, finding ways to completely transform the way we work so we can fulfil our meaningful purpose for years to come.

Use your innovative IT skills as you help to lead our global mission

We have agreed growth targets, and with this in mind you’ll be accountable for a significant budget and help us to navigate a period of change, transition and transformation. We’ll also expect you to recognise opportunities, align these to our overall corporate strategy, and take responsibility for the definition, governance and implementation of the technology strategy. Focused on optimising delivery to our customers, you’ll also exploit the very latest technologies as you work to modernise and improve our internal IT systems.

You’ll already have an innovative and strategic mindset and the skills to enable customer-focused, process-driven technology solutions that enhance our efficiency and the value of our global business. Bringing your track record of mobilising and leading operational and strategic teams to deliver commercial and IT operational support and services you’ll be able to demonstrate how you exceed your customer’s expectations, your superb financial management skills and exceptional commercial acumen.

You’ll be a natural at working at a senior level, You’ll be inspiring in your leadership, motivating others to see your vision and be comfortable and confident working with your peers as well as the members of your team as the Technology and Digital expert providing advice and taking accountability for delivery. You will be capable in seeing the bigger picture and are ready to factor this into your decision making.

You’ll be great at building relationships, internally and with stakeholders. And you’ll have a passion for our work, and you will be the Senior Technology representative for FCDO Services within Government ensuring alignment, collaboration, and influence across cross-government IT and technology initiatives.

Person specification

A degree in Computer Science, Information Technology, or related technical subject, or demonstrable experience in this field (such as IT management, software development, or IT Service Delivery and Operations)
Significant experience of successfully leading a business and multidisciplinary teams at a strategic and operational level including large budget responsibility.
Exceptional commercial acumen and financial management skills with a pragmatic approach and drive for outstanding customer service.
Track record of transforming organisations to become commercially focused and customer oriented, delivering major process and service improvement initiatives.
Successfully delivered commercial and IT operational support & services preferably on a 24/7 consistently meeting and striving to exceed customer expectations.
Track record of converting business opportunities into efficient and sustainable products and services.
Personal impact and credibility to operate at senior level internally and externally with the ability to foster long term relationships.

Behaviours

We'll assess you against these behaviours during the selection process:

Leadership
Changing and Improving
Managing a Quality Service

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Director of Technology and Operations

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