Job summary

This role sits within HM Land Registry’s IT Operations Practice and plays a key part in keeping our network infrastructure secure, resilient and performing at its best. You’ll work across data centres, local offices and cloud platforms, supporting services that millions rely on, while helping to shape improvements and share your expertise with colleagues across Technology and Transformation.

Job description

At HM Land Registry, our Digital, Data and Technology teams enable the services that underpin land and property across England and Wales. Within IT Operations, the Network team is at the heart of this work — supporting and evolving a complex network estate that spans local offices, data centres and cloud environments. This role offers the opportunity to contribute to meaningful, large‑scale services while collaborating with a wide range of technical and non‑technical colleagues to deliver reliable, secure and future‑ready solutions.

You’ll be joining a supportive and collaborative team where knowledge‑sharing, continuous improvement and personal development are actively encouraged. We offer the chance to work on varied and impactful work, influence how our network services evolve, and be part of an organisation that values inclusion, flexibility and doing the right thing for its people and customers.

Main Duties

Provide expert technical advice and guidance on security‑related topics, acting as a reference point for complex operational incidents and strategic IT development work.
Work closely with IT partners, suppliers and internal subject matter experts to design, test and implement innovative infrastructure solutions that meet business needs and support expanding digital services.
Develop, build and maintain network and infrastructure systems using modern development standards, industry best practice, and approved HMLR technologies, ensuring availability, integrity and performance.
Create and implement robust test plans and assurance activities to maintain service quality and reliability.
Build and maintain technical standards, working with technical architects to translate architectural designs into effective operational solutions.
Plan, manage and support technical changes within your IT Operations specialism, identifying and scoping opportunities to improve services.
Ensure technical implementations align with HMLR’s Technology and Business Strategies, taking accountability for adherence and escalating risks or issues where appropriate.
Provide clear communication on how team activities impact users, stakeholders and wider technical areas.
Engage with customers and suppliers on infrastructure changes and problem resolution.
Act as a technical and behavioural role model, promoting inclusive behaviours, managing conflict effectively, and contributing to a supportive, cohesive IT Operations community.
Support wider IT Operations management through input into workforce planning, budgets, technology roadmaps, projects and tasks.

Additional requirements

This role is based at Seaton Court, Plymouth. Occasional travel will be required to other HM Land Registry offices, external supplier sites and wider government departments; this may include overnight stays.
The post involves planned out‑of‑hours working to support IT changes and maintenance activities, and may also include participation in a permanent on‑call rota.
The role is covered by the flexible working hours agreement, with a minimum requirement of 30 hours per week. Both full‑time and part‑time working arrangements will be considered.
This post is subject to Security Clearance, including background checks. As a result, a minimum of five years’ UK residency is essential.

Person specification

To be successful in this position you will need to demonstrate the following throughout the recruitment process.

Essential Skills and Qualifications:

Holds a qualification in Information Technology or a related area (Degree level or equivalent) or significant experience in an IT field.

Technical information gathering, analysis and problem solving.
Using formal processes to apply best practice.
Well-developed interpersonal skills and the ability to work effectively as part of a team.
Strong leadership demonstrated through coaching or mentoring.

Essential Experience:

Experience of technical information gathering, analysis and problem solving.
Ability to manage technical risk and lead on implementing appropriate mitigations.
Experience of technical leadership within an IT organisation
Experience in the delivery of significant network infrastructure change, from design to delivery.
Visualise, articulate and solve complex problems and make disciplined decisions based on available information.
Strong communication skills, building good relationships, and explaining technical issues to non-technical stakeholders

Desirable Experience:

Ability to establish strong working relationships with both HMLR technical staff and suppliers/other government department’s teams.

Behaviours

We'll assess you against these behaviours during the selection process:

Making Effective Decisions
Leadership
Communicating and Influencing
Managing a Quality Service

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