Location: Southampton

The Maritime and Coastguard Agency (MCA) is hiring a Lead Service Transition Manager to ensure vital digital services are successfully delivered into live operational environments.

This is a senior role where your work will support systems that protect lives, ships and the environment, making sure services are reliable, resilient and ready when they’re needed most.

About the role

You’ll take ownership of service transition across a complex portfolio of projects, ensuring new and updated systems are introduced smoothly into live environments.

Working across teams and stakeholders, you’ll play a key role in maintaining service reliability while driving continuous improvement in how services are delivered.

What you’ll be doing

Leading the transition of new and updated services into live environments
Defining and managing service transition processes, policies and plans
Ensuring services are fully ready for operational use with minimal disruption
Overseeing multiple projects and managing dependencies and risks
Leading collaboration across teams to align delivery with operational needs
Managing and developing the Service Transition team
Driving continuous improvement in service delivery and transition practices
Supporting a modern, agile approach to service transition

What we’re looking for

Experience leading service transition or change delivery in complex environments
Strong knowledge of service transition frameworks and practices
Proven ability to manage risk and ensure smooth delivery into live services
Experience working across Agile, Waterfall or hybrid delivery models
Strong stakeholder management and communication skills
Experience leading and developing teams

Interested?

This partner post gives you a quick overview

Click through to the full Civil Service Jobs advert to find out more and apply.

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