Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 20 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.

Job Description

JOB TITLE: Design Researcher (12-Month FTC )

LOCATION(S): Bristol

SALARY: £59,850 - £66,500

HOURS: Full-Time

DURATION: 12-Month Fixed-Term Contract

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the Bristol office.

About this opportunity

Here at Lloyds Banking Group, we value Design Research. We’re a large, experienced team of 70+ researchers who shape product and service development. Everyone brings different strengths and passions—maybe you’re an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We’ll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers. You’ll also always be supported in your role by our wider Design Research and Analytics community.

Working in a multi-disciplinary design, product, and engineering team, you’ll develop and lead the research strategy for a key area of our business. This particular role sits within the Customer Details Management (CDM) area of the bank, where the team is focused on simplifying processes, reassuring customers, and managing expectations—particularly around tasks like updating personal details, such as changing your name or address.

You’ll be responsible for managing the research plan and roadmap for your service or product area. You’ll deliver research to solve customer problems, unlock new opportunities, and guide what is created. You’ll enjoy working on varied research across the product development lifecycle, from generative to evaluative research.

What you'll need

Experience working closely with design and product teams to identify and prioritise the right research questions
Ability to create research roadmaps and plans to keep the team on track, helping set both short-term objectives and strategic direction
Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews
Experience running quantitative studies (e.g. surveys) and able to analyse quantitative results
Skilled in synthesising insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities
Strong communication skills with the ability to influence wider business stakeholders with clarity and conciseness
Experience combining qualitative and quantitative methods
Ethnographic experience (e.g. contextual enquiry or diary studies)
Ability to triangulate research and data from different sources to tell compelling customer stories
Experience conducting research with vulnerable audiences and/or accessibility needs, with sensitivity and ethical awareness
Willingness to share your expertise and learn from others

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