Job summary

Here at the Ministry of Housing, Communities & Local Government (MHCLG), we work on things that make a real difference to people’s lives. Whether it's through the homes we live in, the work of our local councils, or the communities we’re all part of, our work is at the top of the political agenda. We have ambitious and far-reaching outcomes to achieve this year and, if you’re thinking of joining us, there’s never been a more exciting time.

As a Interaction Designer, you will lead and coordinate interaction design work across the Private Rented Sector Database team and service, ensuring coherent and joined‑up journeys across multiple user groups. This includes the interfaces for landlords to register and letting agents to onboard, for tenants to view information about landlords, for local authorities to access the database, and for internal teams to use administration interfaces.

You will work closely with policy, operations, user research, content design and developers to design end‑to‑end, user‑centred journeys that enable users to understand, complete and trust the tasks they need to carry out. These stakeholder groups include landlords and tenants, letting agents, and local authorities. You will design usable and inclusive interfaces that meet user needs, drawing on research and data to develop, test and refine multiple design ideas. Your work will follow the GOV.UK Design System, the Service Standard and the Service Manual to ensure consistency, usability and accessibility across the service.

Find out more about our Digital teams and what they are working on through our MHCLG Digital blog.

Please note that MHCLG do not offer visa sponsorship and applicants will need a valid visa for the duration of your employment.

Job description

As a Interaction Designer You'll:

Ensure users can navigate the end-to-end Private Rented Sector Database service effectively , across digital and offline routes by designing clear, usable journeys that help them meet their needs
Collaborate with content designers, user researchers and policy colleagues to shape the overall service experience and ensure interaction design aligns with the wider strategy for the private rented sector problem space
Take responsibility for the quality of interaction design, ensuring screens, flows and patterns are in the right place, follow the GOV.UK Design System, and support users based on evidence from research and data
Design interactions that help users understand and act on complex legal requirements, translating legislation into clear, accessible journeys as policy evolves and new parts of the Renter’s Rights Act are implemented.

Person specification

As a Interaction Designer, you’ll have experience of the following essential criteria:

Prototyping usable interfaces that meet complex user needs
Explaining clearly design problems, ideas and decisions
Designing inclusive services that meet a wide range of access needs
Using research and data to develop, test and iterate multiple design ideas
Involving the right people throughout the design process
Using Figma and a good understanding of the Web Content Accessibility Guidelines 2.2, GOV.UK Design System, the Government Service Manual and the GOV.UK Style Guide.

Benefits

Alongside your salary of £41,890, Ministry of Housing, Communities and Local Government contributes £12,135 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

At MHCLG we offer many benefits that range from tailored career pathways and flexible working to MyLifestyle Childcare Voucher and Cycle to Work Schemes. For more information, please click here.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Application and Selection

The application process will be split into 2 stages, testing the following Success Profiles:

Experience , Technical

Please ensure your CV does not contain any personally identifiable information.

Note: We do not consider direct CV applications. All applications must be submitted via the provided application link.

Important: Your CV and Cover Letter must be merged into a single document before uploading.

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