Full Stack Developer + Support Manager

Modular • Full-time • Bristol, City Of Bristol, England, United Kingdom • £33k - £40k / year • 6d ago

At Modular, our mission is to help organisations on a local and global scale, raise profile, communicate impact, empower communities and change behaviours.

We do this by combining strategic thinking, innovative technology and human centred design to create engaging brands, sustainable websites, apps and animations for diverse global audiences.

We work with organisations looking to make an impact by helping others, make the world a better place, disrupt the status quo, or simply raise the bar in terms of delivery within their sector.

We innovate consciously and responsibly and we’re always looking at the bigger picture. Always striving to balance technology with the wider global ecosystem.

We’ve already curated an amazing portfolio of clients for whom we launch new products and once live, continue to look after them with ongoing product support, maintenance and strategy.

We’re now looking for a full stack developer + support manager to join our core team in Bristol.

Developer +

We are looking for a full stack developer to:

Develop new websites
Respond and resolve support issues
Implement iterative developments on existing platforms
Manage our external development resource

The role is a mix of hands on developing, fixing issues, communications strategic thinking and planning.

Each week, will probably, be different to the last. As a result the role will be varied and fast paced.

Working alongside a passionate team of designers, you will develop, QA and deploy new projects to a live environment.

Providing technical project management, you will ensure each project meets the brief and scope of work, is delivered on time and within budget.

Responsible for our Support Portfolio, you will oversee software and plugin updates, monitor security and performance

Be our first response for support tickets and queries raised through our support portal by clients. Investigating and resolving issues; deploy fixes, update the client, close the ticket and update our internal systems. At the end of the month, review monthly support reports for anomalies and recommendations.

Undertake regular reviews of infrastructure and processes in terms of performance and security, to ensure we are providing the most robust solutions for our clients.

On large scale, complex projects, you will be supported by our collaborative external development resource.

Technologies

We use a range of Open Source frameworks and technologies.

A large proportion of our portfolio is built using WordPress (so you really need to be super confident and experienced with this CMS).

Familiarity with Umbraco would be useful but is not essential.

WooCommerce experience is the primary requirement. Any experience with Shopify and Magento is a bonus.

& Frameworks

Ideally, you will be familiar with commonly used front-end frameworks like React, Angular, or Vue.js and f back-end technologies, primarily as PHP, with a knowledge of Node.js, or Python being a bonus.

Plus you will have experience of, and be familiar with deploying websites to hosting environments, using GIT code repositories, writing and responding to tickets in platforms such as Trello, Jira, Basecamp, Assembla or similar platforms for managing development delivery and collaboration.

More than just coding…

We’re looking for a developer who gets as excited by the creation and development of a new product as they are taking on legacy sites and giving them the technical TLC they need to maximise their performance, or responding to a support ticket.

Methodical, organised, you like to approach your workload in a calm and systematic way. Tickets are orderly and kept up to date. You are able to focus, change tact quickly, confidently juggling your workload in line with shifting priorities. Even when under pressure and working to a tricky deadline, or two.

Proactively you solve problems. You see every brief and support ticket as a positive challenge. A means of applying your knowledge and expertise in the most efficient and effective way.

Experienced in our frameworks and stacks, you could confidently get started on a new website project or easily get under the hood of our existing portfolio.

You are constantly horizon scanning. Keeping abreast of new technologies. You are passionate about learning, exploring, researching and innovating. Accessibility, SEO, and Performance best practice is baked into all of your projects.

A confident communicator, you can easily converse with your colleagues, clients and external suppliers, in person, online and via communication platforms like Slack, Basecamp and Assembla.

Previously you will have held a client focused role and understand what it means to deliver good customer service. No doubt you will have also delivered CMS training to clients and be comfortable not just creating products but explaining how they work and how to use them.

You know how to translate wireframes and into slick, seamless, beautiful and easy to use products. Ensuring each product goes smoothly into the live environment.

You will be tenacious in your pursuit of quality and delivering to the scope and with a high attention to detail. We do not need you to be a designer, but an eye for detail is essential. You will be someone who is passionate about creating functional, usable and accessible digital products.