About this opportunity
Credit Cards Engagement and Retention, within Consumer Lending, is a commercially focused area. We lead multiple existing customer treatments, that help drive ongoing customer engagement and retention throughout the credit card lifecycle, whilst ensuring the product is optimised for both value and customer experience.
In this Product Strategy Analyst role, your focus will be on delivering insight and analytics, to help the Credit Card business understand performance and deliver against financial plans.
What will you be doing?
You'll develop close working relationships with other teams involved in delivering product treatment strategies, including (but not limited to) Pricing Operations, Chief Customer Office, Brands & Marketing, Credit Risk, Business Risk, Conversational Banking Lab and external third parties.
Responsibilities will include:
- Extracting your own data from source using SAS / SQL (through Google Cloud, SAS Enterprise Guide or Teradata)
- Turning your data into accurate, concise, and meaningful insight
- Delivery of portfolio optimisation activity
- Building 3rd party relationships to enhance data capabilities
- Clear articulation of your insights and recommendations with senior managers and key stakeholders around the business.
What you'll need
You're able to apply balanced thinking across commercial and customer needs. A self-starter, with experience in finding your own solutions to new and emerging challenges, you'll relish the opportunity to collaborate in cross-functional teams and communicate your findings and insight to others.
Essential Skills and Experience:
- A strong numerical background.
- Hands on experience of utilising data mining software within a complex, commercial workplace environment.
- Competency in using Microsoft Excel and PowerPoint.
- Practical experience in test and learn design, targeting and tracking of performance through to conclusion.
- Experience of developing business cases which balance value and customer experience.
- Able to effectively manage multiple relationships across both internal external stakeholders.
- Previous exposure to workplace situations which have required you to use your communication and influencing skills, to gain buy-in and support for your recommendations.
- Able to plan, prioritise & organise a diverse workload effectively.
Desirable:
- Competence in SAS / SQL would be useful, but we'll also offer support and development with these technical skills.
- Power BI/Tableau experience is desirable but not essential.
- Degree level qualification in a numerical subject would be an advantage.
- Working knowledge of cloud-based data services, such as Google Cloud Platform would be beneficial.
You'll be joining a great team - we'll fully support you and provide excellent training. You'll enjoy our total dedication to your ongoing personal and professional development. We'll help you perform at your best today, so you can fulfil all your potential in the future.
About Working For Us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you're excited by this opportunity, we'd love to hear from you. Together we’ll make it possible!
