Job Title: Senior Manager, Development - Consumer Growth
Locations: Leeds, Edinburgh, Manchester, Halifax, Birmingham, Newport, Glasgow
Hours: Full-time, 35 hours per week
Working Pattern: Hybrid, 40% (or two days per week) in one of our office hubs mentioned above
About the Role
As a Senior Manager in Development within the Consumer Growth division, you’ll play a pivotal role in shaping and delivering strategic capability initiatives that drive performance, engagement, and transformation across our customer-facing teams. You’ll lead a team of development professionals, collaborate with senior stakeholders, and influence the future of how we support colleagues in delivering exceptional customer outcomes.
This is a high-impact leadership role, ideal for someone who thrives on ambiguity and complexity, embraces change, and brings energy to cross-functional collaboration.
Why Join Us?
Consumer Growth is at the heart of our Group strategy, blending digital innovation with human connection to meet customer needs. You’ll be part of a team that values curiosity, collaboration, and continuous learning.
Key Responsibilities
Strategic Development Leadership: Design and deliver development frameworks that align with Consumer Growth’s strategic priorities, including capability uplift, coaching excellence, and cultural transformation.
Stakeholder Engagement: Partner with senior leaders across Consumer Relationships, Engagement, and Performance to embed development solutions that support business goals.
Team Management: Lead and inspire a team of Development Managers and Coaches, fostering a culture of continuous improvement and professional growth.
Programme Delivery: Oversee the rollout of development programmes, including onboarding, role-specific learning, and leadership pathways.
Insight & Evaluation: Use data and feedback to evaluate programme effectiveness, identify trends, and refine development strategies.
Governance & Compliance: Ensure all development activity meets internal standards and regulatory requirements, with robust risk controls in place.
Essential Skills & Experience
Proven experience leading development or capability teams within a large, customer-focused organisation.
Strategic Thinking: Ability to design development frameworks that align with business priorities and drive measurable impact.
Influencing & Stakeholder Management: Skilled at shaping decisions and driving collaboration across senior leaders and cross-functional teams.
Innovation & Change Leadership: Track record of introducing new ideas, operationalising propositions, and leading transformation.
Data-Driven Decision Making: Competence in using insights and feedback to inform strategies and measure effectiveness.
Leadership & Coaching: Experience in building high-performing teams and fostering a culture of growth and continuous improvement.
Desirable
Commercial Acumen: Understanding of financial services, customer journeys, and distribution effectiveness.
Agility & Resilience: Comfortable with ambiguity, able to pivot quickly, and thrive in a fast-paced environment.
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual bonus award, subject to Group performance
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey!
