**There will be an ask me anything call being hosted regarding this role - please reach out to Stephanie Moore for the invite and with any other questions.**
JOB TITLE: Senior Manager - Product Management Interest Only Mortgages (12 Month Secondment/FTC)
LOCATION: Leeds, Bristol, Chester Halifax
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days per week) in one of our office hubs mentioned above
About this opportunity
This 12‑month secondment/FTC offers the chance to shape outcomes for over2.5 million mortgage customersacross a portfolio of more than£300 billion— the largest mortgage book in Europe. You’ll join our Product Management team within Homes, where we design and deliver improvements that ensure our mortgage products continue to meet customer needs and regulatory expectations.
Lloyds Banking Group is undergoing a significant transformation as we invest in new technology, modern ways of working and colleague experience. This role is a great fit for someone who is curious, data‑driven and passionate about doing the right thing for customers.
We’re a geographically diverse team with a broad range of backgrounds and experiences. We prioritise neuro‑inclusion, support working parents, and champion the value that diversity brings to our decision‑making.
You’ll take a leading role in shaping theInterest Only strategyand supporting activity across adjacent areas such asLifetime Mortgages,Capital Optimisation, andSecuritisation. Working closely with colleagues across Risk, Legal, Operations, Financial Wellbeing and Platform teams, you’ll help deliver treatments, monitor customer behaviour, and ensure our strategies are well‑governed and aligned to Consumer Duty expectations.
What you’ll be involved in
Developing data‑driven strategies and turning insight into improvements for customers.
Supporting the delivery of customer treatment strategies across Homes.
Providing leadership and coaching within the team and contributing to a positive, inclusive culture.
Preparing material for risk and governance forums and following up on agreed actions.
Ensuring treatments land effectively and supporting any required redress activity.
Essential Skills
Strong understanding of Consumer Duty and the ability to apply it across a range of customer scenarios.
Broad understanding of mortgages and/or wider financial services products, customer needs, and market dynamics.
Ability to interpret and analyse data and customer outcomes, drawing insight to shape strategy and identify risks.
Excellent communication skills, with the ability to translate data into a clear narrative that drives action.
Strong stakeholder management and influencing skills, working confidently with Risk, Legal, Operations and senior stakeholders.
Experience in reporting, action planning and governance, including tracking delivery and preparing high‑quality executive/board‑level updates.
Ability to lead, coach and develop a high‑performing team, fostering a positive and inclusive culture.
Desirable Skills
Experience working with Interest Only, Lifetime Mortgages, Capital Optimisation, or Securitisation topics.
Exposure to customer treatment strategies, financial wellbeing or customer assistance processes.
Experience coordinating or supporting redress, remediation, or customer treatment implementation.
Familiarity with cross‑functional delivery, especially involving platform teams, risk forums, or operational change.
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues, and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual bonus award, subject to Group performance
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Make an impact where it matters — for our customers, our colleagues and the communities we serve!
