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Operational Resilience Manager

Lloyds Banking Group • Bristol, UK • 23h ago

JOB TITLE: Operational Resilience Manager

LOCATION(S): Edinburgh, Glasgow, Leeds, Bristol or Manchester

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

Are you passionate about continuous improvement and driving operational resilience strategy?

At Lloyds Banking Group, everything we do is driven by one clear purpose: Helping Britain Prosper. And nowhere is that purpose more alive than in our Operational Resilience team -where we safeguard our customers, our services, and the financial stability of the UK!

As a manager in Resilience by Design, you won’t just be protecting today - you’ll be engineering the future. You’ll lead a team of crafting how the Group prevents, adapts to, responds to and recovers from disruption. You'll influence senior leaders, challenge established thinking, and embed resilience seamlessly into our technology, platforms, and ways of working!

From major technology transformations to modern digital solutions, your leadership will help ensure that the bank millions rely on remains dependable - every second of every day.

This is a fantastic opportunity to collaborate with engineers, architects and change professionals from across the business to make a real difference for our customers.

Key Responsibilities:

Embedding resilience into engineering, design patterns and architecture, working across CTO, CSO, Platforms and Business teams.
Understand Resilience by Design and become a subject matter expert, working across the resilience teams in Technology, Data, Supplier, People, Property and Security.
Identify the operational resilience impacts from within the Group’s change portfolio, and shape and define strategies, policies and frameworks across the Group to manage and mitigate these.
Partner with change leads and delivery teams to ensure resilience is designed in, not retrofitted.
Build awareness and educate on Operational Resilience and its implications to change.
Work collaboratively across the organisation and externally to share and develop best practice.

About us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you’ll need

Strong experience in operational resilience, including the practical application of resilience strategies and financial services regulatory requirements.
Engineering, change or architecture background desirable, with sufficient technical depth to understand how technology works and to challenge stakeholders credibly.
Customer‑centric, with the ability to quickly grasp complex issues and provide effective challenge to SMEs across engineering, architecture and change.
Clear, confident communicator with strong influencing skills and the ability to explain complex topics succinctly.
Collaborative team player with a proven track record of working across multiple stakeholders to deliver outcomes on time.
Proactive, well‑organised self‑starter with the ability to plan, prioritise and manage competing demands.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes: