JOB TITLE: Assistant Manager Portfolio Office
SALARY: £44,901
HOURS: Full time, 35 hours per week
LOCATION(S): Edinburgh Princes Exchange/ Bristol Harbourside
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites
Flexible Working Options
Hybrid Working, Job Share
We support flexible working – click here for more information on flexible working options
Colleagues will need to remain in role for a minimum of 12 months before applying for a new role. Please consult with your Line Manager and review the Recruitment Toolkit - Recruitment Standards before applying.
Eligible for Referral Payment?:
No
We welcome referrals for all external roles, however only certain roles are eligible for the
Colleague Referral Payment
Job Description
We have an exciting opportunity for someone to challenge and stretch themselves to be a key part of the Data Enablement team within Finance Data & Analytics Office (FDAO).
The role is accountable for shaping, prioritising, and framing demand to ensure alignment with platform strategy, data priorities, and customer outcomes within the Front Door operating model.
Providing full oversight of portfolio work to our customers, handling the inbound requests to ensure prioritisation of work is efficient and effective.
We’re looking for an enthusiastic individual who is driven, dedicated to successful delivery and will thrive in a fast‑paced role, with a genuine desire to make a difference. You’ll enjoy working with data, producing trend analysis with a strong eye for detail, while gaining valuable exposure to building relationships across the Finance Platform and Finance teams.
Why Lloyds Banking Group
Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…
Day to day responsibilities include
- Use AI-enabled tools and data analysis to identify root causes, surface improvement opportunities, and implement measurable, sustainable change through automation.
- Act as the primary Front Door interface with Labs and delivery teams.
- Assess incoming requests and initiatives through a strategic lens, considering platform priorities, data issues, dependencies, and organisational objectives.
- Key lead in complex and cross lab requests
- Review customer satisfaction feedback and insight data.
- Identify recurring themes, trends, and areas of concern or opportunity.
- Communicate with clarity, confidence and structure, tailoring messages to different audiences.
You’ll also be involved in:
- Lead or facilitate lab surgeries, presenting work with clear business, data, and strategic context.
- Collaborating across the team on activities and initiatives to develop our team culture.
What you’ll need:
- Demonstrates curiosity, accountability, and a continuous improvement mindset, proactively embracing AI and automation to challenge existing ways of working and deliver measurable, sustainable outcomes
- The ability to run detailed processes in a controlled and timely manner.
- Taking initiative, listening, joining the dots and summarising the story utilising tools such as PowerPoint and PowerBI
- A self-starter attitude and comfortable dealing with varied stakeholders
- Intellectual curiosity and analytical ability.
- Ability to form positive relationships with teammates and people across the Group.
- Positive behaviours in line with the Group’s values with desire and contribution to help make Finance Data Analytics Office/Finance Platform a great place to work.
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready to start growing with purpose? Apply today.
Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses and communities.
