JOB TITLE:Service Designer– 12 Month FTC
LOCATION: Leeds or Bristol
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplaceadjustmentsincludinghybrid working expectations in line with our Flexibility Works policy.
You’lllove your craft and enjoy sharing your knowledge with others. Whetherthat’sadvocating for Service Design with product teams, defining new ways of working together more effectively, or helping to evolve the service design craft across theorganisation.
You’llplay a key role in shaping experiences that are rooted in colleague,customerand business insight, working collaboratively across disciplines to deliver meaningful outcomes.
We’re investing billions in our people, places and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.
We’re looking for someone who is highly motivated, proactive and driven, with a strong desire to achieve both individual and collective goals. You’ll help foster an environment that encourages innovation and continuous improvement.
You’ll bring strong relationship-building skills, credibility with senior audiences, calmness under pressure, excellent communication skills, and experience using research and design thinking methods.
Shape and define anexperiencevision and strategic initiatives, ensuring we are led bycolleague,customer,businessand market insight.
Plan, attend andfacilitateworkshops and discussions with stakeholders, ensuring business context, needs and risks are well understood and that decisions are well informed.
And any experience of these would be great
Be an active member of the design community, sharing knowledge, generatingideasand embedding design principles across products,servicesand customer journeys.
Our ambition is to be the leading UK business for diversity, equity andinclusionsupporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first majororganisationsto set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance,locationand working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Ready to make an impact? Apply today.
