Job title: Senior Manager, Intermediary Learning & Development - Transport
Location: Flexible / National
Hours: Full-time
Working pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites or at dealer networks/OEM partners. Colleagues with disabilities can be supported with workplace adjustments.
What you’ll be doing
This is a senior, commercially embedded training role focused on driving performance, capability and customer outcomes across Consumer Distribution, with a strong emphasis on OEM partners, dealer and franchise networks.
You’ll be accountable for defining and delivering a scalable, commercially relevant learning strategy that supports growth, retention and regulatory compliance across the transport ecosystem. This role exists to ensure customer‑facing teams — both internal and through third‑party partners — have the confidence, capability and technical competence needed to succeed in complex intermediary environments.
Leading the end‑to‑end training lifecycle, you’ll identify capability gaps across OEMs, dealer networks and internal distribution teams, designing and delivering impactful learning solutions aligned to commercial priorities, partner needs and customer journeys. Your work will span products, propositions, systems, customer journeys and conduct requirements, delivered through blended learning approaches including digital, virtual and face‑to‑face.
You’ll work closely with Distribution, Product, Risk, Compliance and Operations teams to ensure all learning is accurate, approved and audit‑ready, translating regulatory and statutory requirements into clear, practical and effective training. Monitoring effectiveness through MI, feedback and performance outcomes, you’ll continuously refine content and delivery to maximise impact.
Why join us?
We’re transforming at pace — investing heavily in our people, data and technology to change the way we serve customers and partners. Consumer Distribution plays a critical role in that transformation, and this role gives you the opportunity to shape learning at the heart of our intermediary and OEM relationships.
Essential skills and experience
3+ years experience designing and/or delivering learning for OEM partners, dealer networks or intermediary sales environments, including sales, customer service or customer experience training.
Strong understanding of digital customer journeys, and how training supports onboarding and continuously evolving end‑to‑end buying processes across internal teams and third‑party partners.
Deep knowledge of the motor finance and leasing industry, with competitor insight to support ongoing proposition refinement and development.
Relevant knowledge of key legal, regulatory and statutory requirements, with the ability to translate regulatory expectations into practical, compliant training solutions.
And any experience of these would be really useful
Project management experience, including leading complex learning initiatives through to delivery in a cost‑effective and timely way.
Line management experience, including developing, coaching and performance managing teams to support individual growth and business outcomes.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific experience, we recognise that skills are developed in many ways. If you have relevant, transferable experience, we encourage you to apply.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We offer a wide‑ranging benefits package, including:
A generous pension contribution of up to 15%
An annual performance‑related bonus
Share schemes including free shares
Benefits you can tailor to your lifestyle, such as discounted shopping
30 days’ holiday, plus bank holidays
A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!
