Locations: Cardiff
Companies House is looking for a Service Transition Manager to lead the safe and successful introduction of new and evolving services into live environments.
This is a senior leadership opportunity where you’ll balance innovation with stability, ensuring services are resilient, user-focused and ready to perform at scale.
About the role
At Companies House, you’ll sit at the heart of the IT Services function, leading how new and updated digital services transition into live operation. You’ll work closely with delivery teams, service owners and senior stakeholders to make sure services are fully prepared, well supported and continuously improved.
What you’ll be doing
- Leading the Service Management function across change, incident, problem and release management
- Overseeing the transition of new and updated services into live environments
- Ensuring services are stable, resilient and ready for use before go-live
- Acting as a senior escalation point for major incidents and service issues
- Driving improvements in service performance, reliability and user experience
- Using data and insights to inform decisions and improve service quality
- Collaborating with service owners and stakeholders to assess readiness and manage risk
- Leading post-implementation reviews and embedding continuous improvement
- Supporting the adoption of modern delivery approaches, including cloud-based services
- Managing and developing a team of service professionals
What we’re looking for
- Strong leadership experience within IT services or service management
- Excellent stakeholder engagement and communication skills
- Experience applying service management best practice (e.g. ITIL)
- Ability to balance risk, service stability and delivery pace
- Experience using data to improve service performance and outcomes
- Confidence leading teams and creating an inclusive, high-performing culture
- Experience working with service management tools (e.g. ServiceNow or similar)
- Understanding of modern digital delivery (cloud, agile, DevOps environments)
Interested?
This partner post gives you a quick overview
Click through to the full Civil Service Jobs advert to find out more and apply.
