Locations: Newport
The Intellectual Property Office (IPO) is looking for a Senior Interaction Designer to lead user-centred design across critical public services.
This is an opportunity to work on large-scale transformation programmes, solving complex challenges and creating intuitive, accessible experiences that genuinely make a difference to users.
About the role
At IPO, you’ll be part of a multidisciplinary team designing and improving public services that people rely on every day. You’ll play a key role in shaping how services work from end to end, turning user needs into simple, effective digital experiences.
This is a senior role where you’ll not only deliver high-quality design work, but also influence best practice across teams, champion accessibility and help grow design capability within the organisation.
What you’ll be doing
- Designing user-centred services across complex transformation programmes
- Creating user journeys, prototypes and interaction designs across multiple channels
- Collaborating with researchers, developers and stakeholders to turn insights into practical solutions
- Using data and evidence to inform and justify design decisions
- Championing high-quality, accessible design aligned to GOV.UK standards
- Promoting reusable design patterns and consistent user experiences
- Leading design activities such as critiques, workshops and design reviews
- Mentoring and supporting other designers to grow their skills
What we’re looking for
- Experience working in agile, multidisciplinary teams delivering user-centred design
- Strong ability to design accessible, inclusive digital services
- Experience producing key design outputs (user journeys, service blueprints, site maps)
- Proficiency in tools such as Figma, Adobe XD or GOV.UK Prototype Kit
- Experience conducting or supporting usability testing
- Strong understanding of GOV.UK Design System and Service Standards
- Ability to influence teams and promote best practice design
- Experience mentoring or coaching other designers
Interested?
This partner post gives you a quick overview
Click through to the full Civil Service Jobs advert to find out more and apply.
