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Head of Optimisation & Integration

Lloyds Banking Group • London, UK • 1d ago

SALARY

£106,565 - £125,370 outside London
£126,523 - £148,850 for London candidates

LOCATION(S)

London, Birmingham, Bristol, Edinburgh, Halifax,Leedsor Manchester

HOURS

Full time – 35 hours per week

WORKING PATTERN

Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

ABOUT THE ROLE

We’relooking for a Head of Optimisation & Integration – a newly created leadership role, reporting directly to the Chief Digital Officer.

This role isat the heart of the Chief Digital Office (CDO), whereyou’llshape how the CDO works, helping teams connect,prioritiseand deliver at pace. The CDO spans key areas including the mobile app, customer communications, artificial intelligence, growth,dataand analytics, now organised into platforms focused on specific customer outcomes.

Leading a team ofaround50 (with 7 direct reports),you’llensure delivery is fast, joined-up and well controlled-bringing structure, clarity and pace across a complex, fast-moving organisation.

WHAT YOU’LL BE DOING

In this role,you’ll:

Define and evolve how the CDO operates, turning strategy into practical ways of working, deliveryplansand operating model improvements

Drive integration and alignment across platforms,portfoliosand business management, improving collaboration and execution

Lead planning,prioritisationand governance rhythms (including business reviews and objective setting), ensuring focus on the right outcomes

Support workforce strategy, including capacity planning, capability development and future skills needs

Enable confident decision-making by framing risks,trade-offsand clear recommendations for senior leaders

Oversee business management, including investment governance, financial performance,riskand controls

Build and lead a high-performing team, embedding agile, continuous improvement and strong deliveryfocus

WHAT WE’RE LOOKING FOR

1. Operating Model Transformation & Change Delivery

Leadership experience designing and delivering operating model transformation, translating strategy into scalable ways of working and execution at pace

Experience optimising delivery across platforms or portfolios, linking outcomes to customer impact, costdisciplineand control

2. Strategicapproach, Decision Enablement & Workforce Planning

Experience shaping strategy,prioritisationand planning cycles to align investment to outcomes, with strong ability to support senior decision-making on complex trade-offs

Experience leading workforce planning, including forecasting, capabilitydevelopmentand building future-ready organisations in partnership with People teams

3. Business Management, Governance, Risk & Control

Strong experienceoperatingin regulated or complex environments, with accountability for governance, financial performance, risk,controlsand suppliers

Ability to enable pace through disciplined governance, using data and insight to drive decisions, manage risk and track delivery

4. Capability Building, Influence & Leadership

Proven experience building and leading high-performing teams and embedding agile, continuous improvement and strong delivery practices at scale

Strong influencing and communication skills to engage seniorleaders and business partnersand drive alignment across a large, complex organisation

And any experience of these would be great

Experience in digital banking, financial services, technology,dataor digital transformation environments

Experience embedding agile or product-led ways of working across large organisations

Experience using emerging technologies,automationor artificial intelligence to improve delivery or decision-making

THIS IS A PLACE FOR YOU

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.  

 We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.  

We also offer a wide-ranging benefits package, which includes: 