Associate Product Manager

DSIT • Full-time • United Kingdom • £45.54k - £49.52k / year • 8h ago

Job summary

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At HMRC, we are already one of the most digitally advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.

HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC’s Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.

Successful candidates will work within CDIO Business Tax, supporting the Intermediaries area. The team provides a single, coherent product view of intermediary-facing live services, change demand and forward roadmaps within CDIO. Working closely with Service Owners, tax regime owners, policy, operational and digital delivery teams, Associate Product Managers will support Product Managers and wider teams to shape, prioritise and prepare intermediary-impacting initiatives before they enter delivery. The role supports effective governance, visibility of dependencies and alignment to agreed standards, helping ensure change is safe, coherent and ready to progress.

Job description

An Associate Product Manager is responsible for ensuring that a product is of high quality and delivers value. They typically work on smaller products, features or transactions within larger products. They support product features, service improvements or discovery activity through relevant phases of the product lifecycle, from discovery, development and build to live running. They balance the goals of the organisation with the needs of end users, and the skills of the product team to scope and build the right products, and prioritise how to iterate them over time.

Person specification

Set the vision, strategy and scope for a small product or product increment: Define the scope and key features for the product or service to align with the organisation’s goals, user needs and the wider Intermediaries service context.
Deliver product features for current products or services: Collaborate with your team to scope and build new product features, service improvements or discovery outputs, or support the discovery phase for new products or services, including intermediary-facing products, services or initiatives before they enter delivery.
Stakeholder engagement and management: Engage with stakeholders to understand their goals for the service, obtain buy-in from stakeholders for the vision and roadmap for product features, improvements or service activity, and maintain good working relationships with stakeholders. This may include working with Product Managers, Service Owners, tax regime owners, policy, operational and digital delivery colleagues to support alignment across Intermediaries-related work.
Collaborate with multidisciplinary product teams: Collaborate with other professions and team members, which may include user researchers, service designers, business analysts, software engineers, delivery colleagues or suppliers, to shape and build product features, service improvements or discovery outputs.
Build user-centred products: Work with team members such as performance analysts and user researchers to gather user insights and feedback, customer feedback, service evidence and operational data for iterating and improving products and services for end users, including intermediaries, agents and tax advisers where relevant.
Develop and maintain the roadmap: Support the prioritisation of the order in which high-level features and functionality are built and released based on what is most valuable to do first, through road mapping, helping to keep roadmap information clear, current and aligned with wider product or service priorities.
Develop and maintain the backlog: Identify the team tasks (“user stories”), backlog items and priorities to build the functionality on the roadmap and create a backlog of user stories. Lead and/or support delivery of user stories where appropriate, and regularly refine and maintain the backlog so the team can focus on the right outcomes for users.
Participate in and contribute to the Product Management community of practice: take part in the community of practice through participation in community meetings, and volunteering for community activities and initiatives.

This is an entry level product management role and successful candidates are often able to progress into more senior product management roles if they wish to continue their career path at HMRC.

Essential Criteria:

Candidates should be able to demonstrate:

Experience of understanding problems within a service, product or process, and finding a positive solution to resolve the issue, using available evidence, insight or feedback where appropriate.
Ability to define product scope and key features for a product, service improvement or discovery activity.
Demonstration of strong stakeholder engagement and communication skills, including the ability to work with stakeholders to understand priorities and support alignment around product or service activity.
Experience working with multidisciplinary teams.
Ability to analyse and incorporate user feedback and insights, customer feedback, service evidence or operational insight for product or service improvement.
Demonstration of being able to prioritise between multiple requests, based on what is most valuable to do first, and recommend the course of action to take the work forward, taking account of user need, value, risk and relevant dependencies.

Desirable Criteria:

It would be beneficial if candidates can demonstrate:

Prior experience of working in digital or product teams, or supporting digital services, service improvements or change activity.
Knowledge of how related practices like user centred service design or software engineering fit into the product development process.
Awareness of, or exposure to, service-oriented product environments, intermediary-facing, agent-facing, third-party, tax, financial, data or similarly complex digital services.

Transitional Sites Information

If your location preference is for the following site, it’s important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

This site is:

Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

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