Job Title: Capability & Development Manager – Transport
Salary: £61,344 - £68,160
Location(s): Flexible
Hours: Full Time
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites or out with our partners delivering training. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
About this opportunity
This is your opportunity to shape learning that helps colleagues and partner networks deliver exceptional customer outcomes across our Transport business.
As a Capability & Development Manager, you'll play a key role in building the confidence, capability and technical expertise of customer-facing colleagues, original equipment manufacturer partners and dealer networks. Working at the heart of a fast-moving and evolving transport ecosystem, you'll design and deliver learning experiences that help people succeed, support business growth and ensure customers receive the best possible outcomes.
You'll work across the full learning lifecycle, identifying capability gaps and creating engaging learning solutions that bring products, propositions, systems, customer journeys and regulatory requirements to life. Using a blend of digital, virtual and face-to-face learning, you'll create practical programmes that make complex information easy to understand and apply in real-world customer interactions.
Working closely with colleagues across Transport Platform, Distribution, Product, Operations, Risk and Compliance, you'll ensure learning remains commercially relevant, accurate and aligned to changing business and regulatory requirements. You'll also use performance data, learner feedback and business insight to continually evolve learning experiences, measure their impact and drive improvements in colleague and partner performance.
Alongside designing and delivering training, you'll help build capability more broadly through accreditation programmes, Train-the-Trainer initiatives and the effective management of external learning suppliers. Ultimately, you'll help create a highly skilled, confident and future-ready workforce that supports both our customers and our long-term ambitions.
Essential requirements
3+ years’ experience designing and delivering learning programmes and coaching interventions within OEM partners, dealer networks, intermediary sales environments or similar customer-facing sectors.
Strong facilitation, presentation and training delivery skills, with experience engaging diverse audiences.
Proven ability to identify capability gaps and create effective learning solutions that drive measurable outcomes.
Experience translating complex technical, commercial or regulatory information into practical learning experiences.
Strong stakeholder management, communication and organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
Desirable skills/experience
Experience creating digital learning solutions using tools such as Articulate 360 (Storyline and Rise), Adobe Captivate, Evolve and Learning Management Systems (LMS).
Knowledge of customer journeys, customer experience and capability development within customer-facing environments.
Project management experience leading complex learning initiatives through to successful delivery.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity, and inclusion supporting our customers, colleagues, and communities. We commit to crafting an environment in which everyone can thrive, learn, and develop. We provide reasonable adjustments during recruitment to reduce or remove barriers. Just let us know what you need.
We offer a wide‑ranging benefits package, including:
A generous pension contribution of up to 15%
An annual performance‑related bonus
Share schemes including free shares
Benefits you can tailor to your lifestyle, such as discounted shopping
30 days’ holiday, plus bank holidays
A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!
