Senior Service Designer

DSIT • Full-time • Bristol, City Of Bristol, England, United Kingdom • £56.85k - £70.95k / year • 9h ago

Job summary

The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government.

Our priorities are to drive a modern digital government, by:

joining up public sector services
harnessing the power of AI for the public good
strengthening and extending our digital and data public infrastructure
elevating leadership and investing in talent
funding for outcomes and procuring for growth and innovation
committing to transparency and driving accountability

We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.

The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale.

As a designer at GDS you’ll work in multidisciplinary teams, alongside researchers and developers, to deliver world-class, user centred public services.

You’ll help identify and fix some of the toughest problems in public infrastructure and you will be focusing on design of services at scale. You’ll help the government transform the way it delivers services, so that they’re more efficient, simpler, faster and easier to use.

If you’d like to work with us, you’ll become part of a fantastic service design in government community, where we share ideas and challenges with 1000s of designers across the public sector. This is a chance to work on services that matter, at a huge scale, with people who value design.

Job description

We are recruiting for four Senior Service Designer roles.

Two roles (exclusively in Bristol or Manchester) will join the ‘GOV.UK and Publishing’ programme. One of those roles will involve you working with our content designer colleagues to improve the content publishing process. The other role will be working with the GOV.UK design system team to explore how we might cater for a more multichannel future.

Two roles (exclusively in Manchester) will join the Product and Services programme to work in context of the GOV.UK App.

As a Senior Service Designer you’ll:

lead and coordinate design work in your team, supporting other designers where necessary
work effectively in a multidisciplinary, agile environment, adapting quickly to changes in requirements, priorities or user needs
use research and analytics to understand users needs, identify service failures and test different designs
design collaboratively and in the open, engaging your whole team with the design process and adapting it if necessary
champion accessibility and inclusion, consider the impact of new technologies and ensure that designs meet legal requirements
collaborate with designers in other teams and departments, reviewing each other's work and developing shared patterns

Person specification

We’re interested in people who can demonstrate the following skills in their applications:

experience in designing services and holistic solutions for users in complex environments
experience of working and negotiating important design decisions with senior stakeholders (internal and external)
experience in facilitating and engaging with people in a variety of ways (e.g. workshops, co-design activities or documentation)
experience in making effective decisions with qualitative user research and quantitative data
an understanding of how to design inclusive, equitable, accessible and sustainable services
experience of working in an agile, multidisciplinary and collaborative environment
experience of guiding, supporting and mentoring others.

These skills are based on the ‘Government Digital and Data (GDaD) Profession Capability Framework’ and the relevant ‘Civil Service Behaviours' for this role.

Please read the ‘things you need to know’ section of this job description to understand what the interview and selection process looks like.

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