Location
London
About the job
Job summary
The Enterprise Services Team is part of Cabinet Office Digital based in the Cabinet Office. It provides, maintains and supports the IT services (hosted and public cloud IT infrastructure, telephony, network security, internet connectivity, local area networks, WiFi, end-user devices, cloud capability and full software portfolio) relied upon by the entire Cabinet Office. Our user base of over ten thousand includes the Cabinet Office, Crown Commercial Services, Government Property Agency and a number of Ministers.
This is an exciting opportunity to be part of the Portfolio Delivery team, to lead key infrastructure-related projects to transform our internal services. The Delivery team uses a hybrid of Agile and Waterfall methods to apply the best approach to delivery projects successfully.
The role of Delivery Technical Engineer will form part of the Delivery Operations Team that sits under the Delivery Function of the organisation and works closely with the Delivery Managers.. You will also work in partnership with the other functions of CO Digital Enterprise Services Teams such as Cloud Service, Network Operations, End User Compute and Commercial, Finance and Training teams.
This role is a unique role and as a Delivery Technical Engineer you will support a variety of medium and large projects in close collaboration with the Delivery Managers and Senior Technical Engineers to plan and deliver smaller projects. You will support the Delivery Operations Managers on office relocation/setups working alongside Cabinet Office Estates and Government Property Agency championing CO Digital values and delivering at pace on a variety of critical projects.
We currently support over 15,000 users across a range of sites based nationwide with periodical travel to our regional sites with some overnight stays to assist with office relocations and other wider projects. Due to the service we provide this is an office based role working from our London office (5 days a week).
Job description
As a Delivery Technical Engineer you will be:
- Supporting the delivery of large-scale infrastructure projects, managing smaller IT deployments projects, and seamlessly transitioning new solutions into Live Service.
- Serve as the technical point of contact for project rollouts, ensuring deliverables align with business requirements and operational standards.
- Image, configure, deploy, and maintain Windows, macOS, Android, and iOS devices.
- Manage user access, create login accounts, and schedule deployments.
- Deliver remote and hands-on user training and technical onboarding support.
- Manage rapid-delivery business unit moves and office relocations for high-profile stakeholders with discretion and confidentiality.
- Conduct office site surveys, decommission IT hardware from vacated facilities, and set up new locations from the ground up.
- Install and test active infrastructure components (switches, routers, structured cabling), Audio/Visual and Video Conferencing (AV/VC) equipment, desktop setups, and printing solutions.
- Proactively diagnose, troubleshoot, and resolve hardware, software, and network connectivity issues across user endpoints and infrastructure.
- Take full ownership of technical problems through to root-cause resolution.
- Follow established escalation pathways to route unresolved issues to Delivery Operations Managers and specialist technical teams.
- Produce and maintain technical documentation.
- Champion internal knowledge sharing to strengthen team capabilities and maintain operational readiness.
Person specification
A combination of service provision and change management knowledge, as a Technical Engineer you must have:
- Hands-on experience imaging and managing Windows OS, macOS, Android, and iOS devices (experience with MDM tools like Microsoft Intune, Workspace ONE or Jamf is a plus).
- Able to demonstrate skills and experience installing active Infrastructure components (e.g. switches, routers) and the network connectivity skills required to present the IT services to an end users desktop.
- Exposure working in a project environment and experience working in deskside support delivering Deskside IT Installation. Proven ability to work on own initiative as well as part of a team.
- Demonstrate exceptional customer service, relationship management, and communication skills—delivering end-user training, team updates, and clear technical documentation while supporting senior stakeholders and managing sensitive data with complete confidentiality.
- Able to demonstrate proactively taking ownership of problems and the ability to solve complex logical faults to resolution.
- Experience installing, configuring, and supporting Audio/Visual, Video Conferencing (AV/VC), and network printing systems.
- Demonstrate ability to share/transfer knowledge within a team by updating and creating new guidance and provide support until projects are transitioned to Live Service.
- Proven ability to multitask and prioritise a busy workload allowing effective delivery of change.
