Delivery Manager

DSIT • Full-time • United Kingdom • £48.03k - £54.75k / year • 20h ago

Job summary

Available Locations: Liverpool, Newport, Norwich, Glasgow or Birmingham.

The following locations listed below are restricted to contracted GCA staff already based in one of these offices:

London, Bristol, Manchester or York.

External applicants are not eligible for these sites. If you select one of these locations as an external applicant your application will unfortunately be withdrawn.

Job description

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Are you a delivery professional who is passionate about delivering real-world user outcomes? Do you want to champion modern delivery practices, helping cross-functional teams to deliver public value faster?

The Government Commercial Agency (GCA) is looking for a passionate, user focused delivery manager to join a team delivering critical grant and contract services for the UK Public sector. The successful applicant will be embedded within product delivery teams and play a critical role in ensuring the teams deliver strong product outcomes that drive value for our users. By leading our product teams to deliver high-value outcomes, you will help drive efficiencies in grant and contract administration; saving time, improving accuracy, and delivering greater value for the nation.

Job Summary

As a Delivery Manager at the GCA, you will lead the day-to-day rhythm of a high-performing, cross-functional digital team. Partnering closely with Product Managers, designers, and engineers, you will establish a culture focused on measurable business and user outcomes. You will remove impediments, optimise flow, and champion modern, lean practices in order to drive product outcomes. We are a team that encourages innovation and experimentation. Therefore, this is an ideal role for an ambitious and aspiring delivery professional who loves getting stuck into the details, advocating for users, unblocking delivery challenges, and experimenting with modern approaches to solve real-world government problems.

Person specification

Key Accountabilities:

Play a hands-on role in driving the day-to-day delivery of a cross-functional digital product team.
Help to solve problems by identifying obstacles and helping the team to overcome them.
Take ownership of defining problems, designing solutions, and prioritising team backlogs to ensure delivery against Key Results and Outcomes.
Focus the team on what is most important to the delivery of products and services.
Dissect complex policy and operational problems, explore creative solutions, and test hypotheses.

Essential Criteria (to be assessed at application stage):

Strong Delivery Mindset: A demonstrable focus on solving user problems and driving measurable outcomes, rather than simply delivering feature outputs.
User Research & Advocacy: Experience conducting or assisting with user research, with a proven ability to translate user insights into practical product improvements.
Hands-On Problem Solving: A proactive, curious approach to product management—willing to dive into details, collaborate with design and engineering teams, and help define solutions from scratch.
Prioritisation & Delivery Focus: Ability to manage a backlog, make clear priority calls under competing demands, and proactively unblock teams to maintain delivery momentum.
Stakeholder & Supplier Collaboration: Excellent communication skills, with the ability to build effective relationships with delivery partners, suppliers, and multidisciplinary team members.

Desirable Criteria

Experience with AI to improve delivery practices: Familiarity or practical experience using AI tools to improve delivery of product outcomes.
Experience with GDS Standards: Familiarity with Government Digital Services (GDS) design, security and accessibility principles and the ability to champion and advocate for these within a product or service.

Behaviours

We'll assess you against these behaviours during the selection process:

Changing and Improving
Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

Agile and Lean practices - To be assessed via presentation at interview
Life cycle management
Maintaining delivery momentum - Lead success profile

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