Senior Infrastructure Operations Engineer

Government Digital & Data • Full-time • Bristol, City Of Bristol, England, United Kingdom • £45.22k - £49.46k / year • 2d ago

Job summary

The Infrastructure and Platforms Service is responsible for delivering and maintaining the underlying structure required for the digital solutions that enable The Planning Inspectorate to achieve its objectives.

Our digital platform portfolio has undergone a significant transformation, with a strong focus on cloud-based services in Azure/M365, supported by Microsoft Surface and Apple iPhone client devices. We collaborate with various partner organisations for telephony, hardware support, and help desk services.

Job description

As a leader in our dedicated team of Infrastructure Engineers, you will:

Nurture and develop your team, fostering a collaborative environment that promotes inclusivity and continuous improvement.
Be a technical subject matter expert, keep up to date with technology changes and share your knowledge with colleagues.
Play a crucial role in providing a high-quality service to our users.
Be an excellent problem solver, leading incident management, prioritising and resolving issues, and collaborating with suppliers and cross-functional teams to deliver optimal solutions.
Be at the forefront of maintaining and enhancing the security, reliability, and performance of our systems.
Focus on providing our users with fully functional devices, seamless access to essential applications, and the necessary tools to carry out their jobs effectively.
Communicate effectively with stakeholders at all levels, including bringing your technical expertise to project teams.

In a typical week you will plan the team’s workload, including your own, and carry out line management duties.

You will work proactively with Service Managers and Architects on the roadmap for the Service and you will be involved in cross-departmental meetings to understand workstreams and manage resources accordingly. 

You may need to respond quickly to problems or incidents using both your technical and interpersonal skills to investigate, communicate, and resolve issues, delegating tasks to the team as required.

You will also be part of an on-call rota, typically being on-call for one week in six, with occasional out of hours working, usually at the weekend as part of the regular patching cycle.