JOB TITLE: Senior Designer, Experience Operating System
SALARY: The salary banding is £76,194 - £89,640
LOCATION: Manchester, Bristol, Leeds, Halifax or Edinburgh
HOURS: 35 hours, full time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this opportunity
Step into a career-defining role as Lead Designer for our Experience Operating System, where you’ll shape the future of how design systems, language, content, tooling and AI come together to deliver seamless experiences at scale.
Your mission is to lead the development of CancaraOS, our experience operating system, powering quality, consistency, efficiency and innovation across every experience we build.
This role sits within the Design Delivery Practice and combines strategic leadership with hands-on expertise. You’ll drive technical excellence, integration and adoption of enterprise-grade design systems, while influencing strategy and connecting with customers across design, engineering, brand and beyond. This includes being our key leader with vision on design tooling strategy and the use of AI in design as well as championing inclusive design, helping to embed standard process.
What will I be doing?
Bringing a product attitude: shape the roadmap and backlog priorities for design systems, language and content initiatives, ensuring alignment with strategic goals
Defining strategy and value: define objectives, articulate commercial value and measure impact to visibly demonstrate return on investment
Bringing technical expertise: lead the evolution of our enterprise-grade design systems, ensuring robustness and scalability
Integrating cross-functionally: shape and steer CancaraOS as a technical platform, aligning design, brand, engineering, personalisation and colleague experiences into a cohesive operating model
Developing people: manage and develop the Design Systems, Design Language and Content Design Leads, ensuring clarity of roles and collaboration across teams
Driving performance: foster a high-performing, inclusive team culture that champions craft excellence and delivery impact
Getting hands-on: act as a lead systems designer, contributing directly to component design, Figma libraries and technical documentation to set standards and exemplify procedure
Engaging customers: connect with the Design Leadership Team and non-design collaborators to influence strategy and secure consensus, establishing contribution processes for product teams and external partners
Innovating and integrating AI: embed new technologies, including AI capabilities, into design workflows to enhance efficiency and scalability
Why Lloyds Banking Group
We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
What you’ll need
Strategic problem solver with deep expertise in design systems and brand experience
Delivery-focused, with experience in scaling systems and driving adoption
Proven experience in line management and leadership of senior design specialists
Hands-on craft leadership in design systems, tooling and AI
Skilled in team member engagement and influencing at senior levels
Collaborative and visionary, able to unite teams behind shared goals
Data-driven, able to measure and communicate impact and value
This role is pivotal in fostering a culture of accessibility and equity in design, ensuring that our products and service offerings are usable and enjoyable for people of all abilities, backgrounds and experiences.
For Internal colleagues, please contact Vishal Kapoor for more information.
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from underrepresented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know
We also offer a wide ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.
