We are looking for agile delivery leadership for the most-used journeys in Lloyds Banking Group. Help us transform the Digital Banking App and journeys within.
Consumer Servicing & Engagement (CS&E) – Who we are & what we do!
Here in CS&E, we run the UK’s largest digital retail bank with over 23 million active online and mobile users. We help customers manage their money safely, confidently, and in ways that feel simple and intuitive.
Our purpose is to build deeper more trusted relationships with our customers and support them to improve their financial lives by offering valuable, engaging and human-like digital banking experiences.
We own the experience and customer journeys across most of the major servicing journeys, including Access, the overall structure and look and feel of the App, understanding your transactions, Payments, Account Overview page, Open Banking and more — designing seamless experiences at huge scale.
We’re on a multi‑year transformation, strengthening engineering practices, maturing Product & Journey ownership, and improving cross‑functional flow.
As Agile Delivery Lead you will coordinate and integrate delivery of technical components that requires cross-cutting engagement across multiple Labs and third parties. In this role you’ll be pivotal in shaping outcomes for millions of customers every day.
The Digital Devices Lab
In the Digital Devices lab, our main purpose is to build the most recommended app by combining intuitive, customer‑focused design, modernised technical architecture, and adoption of new device technologies. We own the Account Overview, the first page you will see after log on, which provides you with an overview of accounts and pathways to onward journeys.
Whatyou’llbe doing:
- Use your experience to develop the optimised plan and sequence of delivery tasks in collaboration with Product Owners, Engineering Leads and aligned to the Lab backlog.
- Cataloguing and leading dependencies between the lab and other teams ensuring they are interlocked and as well as monitoring delivery. This will require working closely with colleagues outside of your lab or platform
- Co-ordinating implementation readiness and implementation events themselves. Leading on Service Introduction and governance requirements
- Identifying blockers to delivery by proactively monitoring, trouble shooting and diagnosing technical issues, raising to Lead Product Owners or Engineering Leads where required.
- Acting as interface between suppliers (3rd Party) and key business colleagues supporting the management of delivery business critical programmes.
- Running complex and high-risk implementations requiring integration between multiple parties (internal/external) to ensure safe delivery.
Whatyou’llneed:
- Strong proficiency in Agile methodology and tools, with experience managing delivery across multiple agile teams.
- Uses a servant‑leadership approach to create an environment where colleagues feel respected, appreciated, and valued.
- Able to prioritise and coordinate high‑priority or complex change initiatives across the Group.
- Builds and sustains long‑term stakeholder relationships at all levels, using strong personal impact and strategic positioning.
- Resolves stakeholder conflict, gains consensus, and influences outcomes to support delivery.
- Draws on status reporting, roadmaps, and agile ceremonies to form clear views on progress, risks, issues, and overall delivery health.
- Takes accountability for accurate delivery forecasting and resolves high‑priority delivery blockers.
- Proactively identifies risks, issues, and dependencies that may not be immediately visible and helps others recognise and manage them.
- Seeks continuous opportunities to improve delivery speed, quality, and governance effectiveness.
- Proficient in using Jira and Confluence to manage Agile delivery, track progress, document dependencies, and support clear cross‑team communication.
We’reon an exciting journey and therecouldn’tbe a better time to join us. The investmentswe’remaking in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
Our focus is to ensurewe'reinclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background,identityor culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. Andit’swhy we especially welcome applications from under-represented groups.We’redisability confident.Soifyou’dlike reasonable adjustments to be made to our recruitment processes, just let us know
We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
Ready to start growing with purpose? Apply today
