JOB TITLE: Lead Product Owner (Actuarial)
SALARY: £92,701 - £109,060
LOCATION(S): Bristol or Edinburgh
HOURS: Full-time, 35 hours per week
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments, including hybrid working expectations, in line with our Flexibility Works policy.
What you’ll be doing
You’ll join the Delighting Customers Lab within the IP&I Colleague and Customer Service Platform, helping deliver outstanding support and experiences for our customers.
As a Lead Product Owner (Actuarial Qualified by Experience), you’ll coordinate change delivered by a key strategic supplier. You will ensure it is safe, well controlled, and aligned with product, actuarial, operational, and technical expectations.
Governance aligned product ownership is provided by applying actuarial and technical expertise to ensure clear requirements in the front door process. Change lifecycle controls are consistently applied. The technical suitability of solution builds is questioned from the beginning to ensure approaches are robust, aligned with product intent, and set to deliver accurate customer outcomes before development starts.
Working in a collaborative Lab environment involves coordinating change across multiple teams. Close partnership with Product, Actuarial, Technology, Operations, and supplier colleagues is essential. The role helps develop the long-term delivery model. It also plays a key part in maintaining technical accuracy, product integrity, and safe customer outcomes across the platform.
Why join us?
We’re transforming at pace, investing heavily in our people, data and technology to shape finance as a force for good. You’ll work on complex, high‑impact change that protects customers and strengthens product integrity, while building a fulfilling career.
What we’re looking for
You’ll be actuarial qualified by experience, with at least five years’ actuarial experience and a strong technical background across Life & Pensions calculations and document specifications. You’ll bring experience in change governance, lifecycle assurance or technical oversight, and be confident identifying and articulating customer, technical and operational risks. Strong collaborator management skills are essential, as you’ll work closely with a wide range of internal teams and external partners.
In addition, you’ll have at least two years’ experience in Agile Delivery and you must have a proven ability to own and prioritise a backlog and deliver customer facing solutions. Experience in building or improving customer journeys is important. However, this role places greater emphasis on deep pensions and actuarial expertise.
You’ll be control-minded, working with strong governance, evidence, and lifecycle rigor, confidently challenging designs or decisions that could introduce customer or operational risk. You’ll apply analytical thinking, using data and evidence to inform decisions, and bring a constructive, independent outlook when assessing technical solutions. Collaboration is key — you’ll work effectively across subject areas and with suppliers, influencing without direct authority. You’ll also take a continuous improvement approach, proactively strengthening technical and lifecycle processes while always maintaining integrity and objective judgement.
Any experience of these would be great
Experience coordinating outsourced or third party delivery would be an advantage, along with an understanding of calculation engines or document generation technologies. Knowledge of testing frameworks and technical controls would be helpful, as would experience working in cross functional environments where collaboration across fields is key.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognize that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready to make an impact? Apply today.
