JOB TITLE: Service Designer – 12 Month FTC
SALARY: £61,344 - £68,160
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
If you thrive in complex design environments, then the Enterprise Experience Design (eXD) Team at Lloyds Banking Group is where you belong.
As aServiceDesigner,you'llbe at the forefront of innovation, primarily supporting our Data Management area.You'llnavigate the intricate world of Data, collaborating closely with engineers, product owners, and consumers to deeply understand user needs and behaviours.
You will employ rapid user testing techniques, crafting and refining end-to-end consumer-centric journeys and North Star experience visions for a variety of products and services.
As a Service Designer,it’llbe your role to:
Runningworkshops and discussions with stakeholders, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.
Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.
We’relooking for someone with a highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement.
Additionallyyou’llhavestrong communicationskills; effective in communicating ideas, issues, and implications to senior,technicaland non - technical audiences and will have experience in research and design thinking methods
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
