JOB TITLE: Triage Squad Lead
SALARY: As per range
LOCATION(S): Edinburgh Citymark, Bristol Harbourside, Leeds Wellington Place
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites
About this opportunity
This is a high‑impact leadership role at the heart of IP&I’s transformation, helping shape a modern, global operating model as the business redefines how it delivers insurance, pensions and investments in a digital market. As Triage Squad Lead, you’ll build and lead a brand‑new capability, working with senior leaders to unlock opportunities, remove obstacles and help the business focus its energy where it will have the greatest impact.
With the freedom to design ways of working from the ground up, this is a chance to make a visible difference, see the outcomes of your work quickly, moving faster and smarter for the future!
What you’ll be doing:
Owning and leading the end-to-end triage operating model for IP&I.
Translating strategic priorities into clear triage principles and decision frameworks.
Lead a team who proactively searching for new chances to streamline, eliminate or automate processes.
Acting as the senior escalation point for complex or cross-cutting demand.
Ensuring demand is routed into the correct delivery pathway.
Providing oversight of governance, risk and controls in partnership with key functions.
Leading engagement with senior stakeholders across IP&I and the wider Group.
Building and developing a high-performing triage squad.
Using MI and insight to discover ways to simplify or automate demand.
Monitoring benefit delivery.
Why join us?
If you think all banks are the same, you’re wrong. We’re a pioneering, fast-changing business that’s shaping finance as a force for good. If you’re after a role where you can have an impact and do the best work of your career, you’ve just found it.
What we’re looking for:
5 years or more proven leadership experience in a complex and regulated environment.
5 years or more experience supporting delivery or operational improvement initiatives.
Strong analytical and problem-solving skills.
Confidence engaging people and influencing at senior levels.
Understanding of governance and risk in regulated environments.
Highly organised and delivery-focused.
Clear written and verbal communication skills.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This is a place for you
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We want to ensure all our candidates have the opportunity to shine. Please let us know if there is anything we can do to make the sure the assessment process works for you.
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
Ready to do the best work of your career? Apply today.
