JOB TITLE: Global Productivity Lead
SALARY: As per range
LOCATION(S): Edinburgh Citymark, Bristol Harbourside, Leeds Wellington Place
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites
About this opportunity
This is a high‑impact leadership role at the heart of IP&I’s transformation, helping shape a modern, global operating model as the business redefines how it delivers insurance, pensions and investments in a digital market. As Global Productivity Lead, you’ll lead and build a new team, working across IP&I to improve how offshore service provision is managed, while ensuring strong governance, oversight and long‑term operational resilience.
It’s an opportunity for someone strategic and hands‑on to design new ways of working from the ground up, offering independent insight and turning opportunity into lasting change!
What you’ll be doing:
The role is varied, so this is not exhaustive, as no two days will be the same.
Work across IP&I to identify global operating model opportunities, adopting a strategic pan-IP&I lens.
Shape and translate our 2026–2030 strategic workforce plan into a clear execution path, connecting strategic intent with practical delivery.
Bring bold thinking and a restless curiosity to reimagine what’s possible.
Lead from the front—shaping the conversation, not just the output—by bringing insight, influence, and intent.
Oversee the end-to-end process for international service provision, ensuring people have a smooth experience.
Monitor the global service provision ensuring that any emerging trends/issues are identified and resolved early.
Develop new cross-geography initiatives to drive global productivity and innovation.
Identify and deliver process improvement opportunities.
Facilitate knowledge and best-practice sharing across IP&I.
Build trusted partnerships across Business Units and wider LBG partners.
Why join us?
If you think all banks are the same, you’re wrong. We’re a pioneering, fast-changing business that’s shaping finance as a force for good. If you’re after a role where you can have an impact and do the best work of your career, you’ve just found it.
What we’re looking for:
5 years or more proven leadership experience in a regulated or complex environment, with demonstrated success in building high-performing teams.
5 years or more experience of leading large scale, complex change or transformation initiatives.
3 or more years demonstrating well-developed stakeholder management skills with comfort shaping and influencing senior people both within IP&I and the wider Group.
Excellent written and verbal communication skills with a flair for storytelling and making the complex simple.
Proven collaboration skills with a capability to engage and influence key decision makers.
Comfort with ambiguity and drive to tackle complex problems at pace.
Robust governance and risk management capabilities.
Strong business and commercial understanding with a focus on delivery, cost and benefits.
Attention to detail and the confidence to challenge when required.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This is a place for you
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We want to ensure all our candidates have the opportunity to shine. Please let us know if there is anything we can do to make the sure the assessment process works for you.
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
Ready to do the best work of your career? Apply today.
