JOB TITLE: Lab Product Owner – Relationship Management
London / Birmingham / Bristol / Edinburgh
Full time– 35 hours per week
Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites.
Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
We'relooking for an experienced and visionary Lab Product Owner to lead the transformation of Relationship Management across Business & Commercial Banking(BCB)
This is a senior leadership role responsible for shaping the product vision, strategy and delivery of relationship management capabilities that help colleagues build stronger customer relationships and deliver better outcomes. Working across business and technology teams,you'llbring together people, processes,dataand technology to drive meaningful change at scale.
You'llplaya central rolein the evolution of customer relationship management capabilities, ensuring that innovation, data-driven decision making and emerging AI technologies are applied responsibly to improve colleague and customer experiences.
About us / Why Lloyds Banking Group
Like the modern Britain we serve,we'reevolving. Investing in technology, data and digital capabilities is helping us transform how we support customers,colleaguesand communities.
We'recreating simpler, morepersonalisedand more intelligent experiences andwe'relooking for leaders who can combine strategic thinking, delivery excellence and innovation to help us achieve our ambitions.
This is an opportunity to influence large-scale transformation, work closely with senior leaders and help shape the future of relationship management within one of the UK's leading financial services organisations.
And any experience of this would bereally useful
Our ambition is to be the leading UK business for diversity,equityand inclusion, supporting our customers,colleaguesand communities. We are committed to creating an environment in which everyone can thrive,learnand develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers - just let us know what you need.
Ifyou'reexcited by the opportunity to lead large-scale transformation, shape the future of AI-enabled relationship management and deliver meaningful outcomes for customers and colleagues,we'dlove to hear from you.
Together we have a key role to play in shaping the bank of the future. Join us and help create the next generation of banking services.
